7+ years in enterprise technology or related fields
Experience with enterprise AI and SaaS platforms
Knowledge of generative AI and responsible-use controls
Proven ability to deliver engaging technology training
Strong analytical and cross-functional partnership skills
Responsibilities
Develop an enterprise AI roadmap aligned with business needs
Own AI governance processes and coordinate the AI Governance Committee
Partner with various departments on security and compliance
Serve as operational owner for enterprise AI platforms
Evaluate and deploy AI features and integrations
Build an enterprise program for employee application training
Measure usage and report trends to leadership
Benefits
Comprehensive compensation package
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid / Remote work schedule
Paid Parental Leave
Full Job Description
The Role:
The Director leads CPI's enterprise AI platforms, governance, and responsible adoption while helping employees get more value from the software CPI already owns. This hands-on technology leader establishes practical controls, administers approved AI services, evaluates integrations and agents, and builds learning programs that improve how teams work across the organization.
The role partners with Technology, Information Security, Data, Legal, Finance, HR, and business leaders. It combines platform operations and financial stewardship with teaching, coaching, and change management. Success is measured by safe and effective adoption, employee capability, reduced duplication, and business outcomes-not by the number of training sessions delivered.
What You Get To Do Everyday:
AI Strategy and Governance
Develop an enterprise AI roadmap aligned with business needs and CPI's technology strategy; translate emerging capabilities into practical recommendations and measurable use cases.
Own day-to-day AI governance processes and coordinate the AI Governance Committee, including intake, evaluation, approval, documentation, and lifecycle standards for platforms, models, agents, connectors, and use cases.
Partner with Information Security, Legal, Privacy, HR, and Data on security, data access, retention, intellectual property, acceptable use, and applicable regulatory and contractual requirements; maintain evidence for review and audit.
Define responsible experimentation and escalation paths so employees can use approved AI capabilities confidently.
AI Platforms, Integrations and Financial Management
Serve as operational owner for approved enterprise AI platforms, including administration of licensing, users, access, configuration, models, connectors, agents, and controls.
Evaluate, configure, test, deploy, support, and retire AI features, integrations, and automations; prototype use cases and partner with Engineering and application owners when deeper development is needed.
Establish standards for agent ownership, testing, security review, monitoring, support, and retirement; troubleshoot access, configuration, and integration issues.
Track AI licensing, subscriptions, token or consumption costs, utilization, and vendor performance; forecast spend, optimize licenses, and support renewals with Finance and Procurement.
Digital Adoption and Employee Learning
Build an enterprise program that teaches employees how and when to use existing applications, including Microsoft 365, Teams, SharePoint, Copilot, CRM, collaboration, analytics, and other approved tools.
Assess underused features and skill gaps with application owners and business teams; develop role-based learning paths, live and virtual workshops, demonstrations, office hours, coaching, short videos, and self-service guides.
Develop AI literacy and practical responsible-use training for executives, leaders, employees, and specialized functions, including prompting, data handling, approved tools, and relevant workflows.
Establish a network of AI and technology champions who share proven practices and help their teams adopt new ways of working.
Partner with HR and Learning and Development on employee skills and with project teams on communications, readiness, training, and adoption after launch.
Business Partnership and Value Realization
Work with departments to understand how work is performed, identify friction and manual steps, and demonstrate solutions using current platforms, automation, or AI.
Identify existing capabilities before new software is purchased; advise Technology and business leaders where current tools can address a stated problem and where a new investment is warranted.
Measure active usage, feature adoption, employee confidence, AI consumption, costs, workflow improvements, and documented business outcomes; report trends and recommendations to leadership.
Gather employee feedback and use it to improve platforms, learning materials, support, and change plans.
You Need to Have:
Bachelor's Degree
Seven or more years in enterprise technology, platform operations, digital adoption, technology learning, organizational change, or a related field, with substantial hands-on enterprise technology experience.
Experience implementing or administering enterprise AI, SaaS, automation, or comparable emerging technology platforms, including access, licensing, configurations, and support.
Working knowledge of generative AI, models, agents, APIs, connectors, data protection, identity, security, and responsible-use controls.
Demonstrated ability to design and deliver engaging technology training and adoption programs for varied audiences, from individual contributors to executives.
Ability to connect business workflows to technology capabilities and evaluate usage, costs, adoption, and value.
Strong facilitation, writing, presentation, analytical, and cross-functional partnership skills; ability to operate independently in an evolving area.
We'd Love to See:
Experience with Microsoft 365, Copilot, Copilot Studio, Power Platform, ChatGPT Enterprise, Claude Enterprise, ServiceNow, or similar platforms.
Experience with enterprise AI governance, agent development, AI integrations, digital adoption platforms, learning systems, and change management practices.
Experience building usage dashboards, champion networks, executive reporting, or FinOps processes.
What We Offer:
Comprehensive compensation package
Comprehensive benefits package
401k
PTO
Health & Wellness Days
Paid Volunteer Time Off
Continuing education and training
Hybrid / Remote work schedule
Paid Parental Leave
About Crisis Prevention Institute
Crisis Prevention Institute (CPI) is an international training organization that specializes in the safe management of disruptive and assaultive behavior. CPI provides training and certification programs that help professionals in healthcare, education, and human services settings safely manage and prevent disruptive behavior. CPI's training programs are based on the Nonviolent Crisis Intervention® training program, which emphasizes prevention and early intervention, as well as nonviolent methods for preventing and managing disruptive behavior. CPI has trained over 15 million professionals in more than 50 countries since its founding in 1980.
