6+ years' experience in online advertising such as Account Management or Client Services.
Strong relationship-building skills across decision-making levels.
Proven ability to handle multiple projects with high attention to detail.
Outstanding written and verbal communication skills for strategic thinking.
Excellent organizational and presentation skills.
Passionate about digital media with knowledge of online advertising and affiliate management industries.
Deep expertise in higher education and financial services sectors.
Responsibilities
Manage and grow EDU agency client accounts to deliver top-notch client service and channel performance.
Conduct weekly partnership meetings and create QBR presentations to align with client goals.
Serve as the primary contact for client requests, sharing updates on performance and campaign strategies.
Collaborate with channel management teams to ensure effective execution and improve performance.
Leverage Zeta’s product knowledge to identify cross-sell and upsell opportunities for clients.
Develop and oversee a client roadmap tracking milestones and program enhancements.
Coordinate campaign executions, ensuring assets and timelines are properly managed.
Benefits
Unlimited PTO for work-life balance.
Comprehensive medical, dental, and vision insurance.
Opportunity for employee equity in the company.
Access to employee discounts and virtual wellness classes.
Pet insurance and additional perks available.
Full Job Description
Director, Agency Services | US, Remote or NYC
Zeta Global is looking for a talented Director, Agency Services to join our EDU Agency team. This position will manage critical client relationships, oversee media / affiliate performance of managed clients to ensure program goals are being achieved, and work with leadership teams to drive account growth. This position will report to the Vice President, Agency Services and support multiple media lines including paid search, programmatic, social, and PPL / affiliate.
Responsibilities:
Manage and grow existing and new launch EDU agency client accounts - delivering outstanding client service, strong channel performance, and aligned execution on key initiatives.
Manage weekly partnership meetings, design & deliver QBR presentations that align with client strategic goals and performance objectives and distinctly reinforce Zeta's core value proposition.
Serve as point person for all client and campaign requests, communicating regularly with client re: pacing, performance, progress on initiatives, campaign recommendations, creative compliance, and new opportunities to scale.
Liaise with channel management teams on in scope media channels to ensure aligned execution and drive performance initiatives
Develop deep understanding of Zeta's broader product offerings, reporting analytics, competitive advantages, resources and processes to identify cross sell and upsell opportunities to benefit clients under management
Coordinate with client and internal contributing teams to develop and manage client roadmap outlining major milestones, testing and opportunities that proactively identify areas for program enhancements and incremental revenue.
Coordinate and manage campaign executions, including custom creative build-outs, set-up of assets, development of campaign timelines, data pulls based on client audience targeting and organization of campaign documentation
Conceptualize and manage project timelines, coordinating with internal teams to meet client goals
Share expertise and advise clients on new campaign strategies to generate continued results
6+ years' experience in online advertising within Account Management, Client Services, Project Management or similar function
Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
Outstanding written and verbal communication skills, with the ability to independently think strategically and problem solve
Excellent business writing, training, communication, organizational and presentation skills
Intrinsically motivated with a passion for digital media and thorough understanding of online advertising and affiliate management industries
Deep experience in higher education and financial services verticals
Travel as needed
BENEFITS & PERKS
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity
Employee Discounts, Virtual Wellness Classes, and Pet Insurance and more!!
SALARY RANGE
The salary range for this role is $130,000-150,000, depending on location and experience.
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About Zeta Global
Zeta Global is a data-driven marketing technology company that combines the power of artificial intelligence with the scale of data, applying insights from over 2.4 billion user profiles to generate business outcomes. Zeta Global?s products and services include programmatic media buying, email marketing, CRM, data and analytics, and marketing automation. The company serves a wide range of industries, including financial services, insurance, automotive, telecommunications, retail, publishing, and travel. Zeta Global has offices in North America, Europe, and Asia-Pacific.
