TeleTech

Digital Transformation Specialist

TeleTech$69K — $158K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years of digital adoption experience in Navy or DoD settings
  • 1+ years of experience with Power Apps or similar low-code platforms
  • Proficient in guiding users through low-code solutions
  • Skilled in creating clear documentation and training materials
  • Experience in planning and conducting User Acceptance Testing (UAT)
  • Ability to simplify technical concepts for non-technical users
  • Secret security clearance required
  • High school diploma or equivalent required

Responsibilities

  • Develop and implement Power Apps and Power Platform solutions
  • Guide users through digital tools for effective adoption
  • Facilitate User Acceptance Testing to capture user feedback
  • Support deployment processes and ensure user readiness
  • Collaborate with teams to create innovative digital solutions
  • Identify opportunities for process improvements
  • Communicate complex technical information to non-technical stakeholders

Benefits

  • Comprehensive health, life, disability, and financial benefits
  • Tuition assistance and professional development opportunities
  • Flexible work-life programs including leave options
  • Recognition awards for exceptional employee performance
  • Eligibility for participation in benefit programs for part-time employees working 20+ hours weekly
Full Job Description
Digital Transformation Specialist
The Opportunity:

As a digital transformation specialist, you will apply your experience supporting digital adoption and technology enablement in Navy or DoD environments to develop and implement Power Apps and Power Platform solutions. You will guide users through Power Apps and other low-code platforms, ensuring they are equipped to leverage digital tools effectively. Your written and verbal communication skills will help you gather user insights and create clear, user-focused communications, documentation, and training materials.

You will plan and facilitate User Acceptance Testing (UAT), capture feedback, and support smooth deployment and user readiness. Your ability to translate complex technical concepts for non-technical stakeholders will ensure clear understanding and adoption. Working collaboratively, you will create and coordinate digital solutions in a fast-paced environment with multiple competing priorities, always seeking opportunities for process improvement and innovation across the enterprise.

You Have:
  • 2+ years of experience supporting digital adoption or technology enablement in Navy or DoD environments
  • 1+ years of experience developing Power Apps or Power Platform solutions
  • Experience guiding users through low-code solutions such as Power Apps
  • Experience gathering user insights and creating clear, user-focused communications, documentation, and training materials
  • Experience planning and facilitating UAT, capturing feedback, and supporting smooth deployment and user readiness
  • Ability to communicate with and effectively translate complicated technical concepts to non-technical stakeholders
  • Ability to create and coordinate digital solutions as part of a collaborative team and perform in a fast-paced work environment with multiple competing priorities
  • Secret clearance
  • HS diploma or GED


Nice If You Have:
  • Experience with task tracking software such as Microsoft Planner, Jira, or Trello
  • Experience with SharePoint M365 development and migration
  • Experience developing and delivering virtual training events such as brown bags or lunch and learns
  • Knowledge of Power Apps canvas and model-driven architectural design principles, administration, and governance
  • Possession of strong written and verbal communication skills
  • PMP or similar Program Management Certification
  • Microsoft Power Platform Certification
  • Microsoft M365 Administration Certification


Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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