This position plays a pivotal role in consolidating our collaborative planning tools-transitioning from Azure DevOps (on-prem) and GitLab (on-prem) to Jira-while enabling and scaling Agile practices across the organization.
The ideal candidate is both technically proficient and strategically minded, with a strong
understanding of Agile methodologies, DevSecOps workflows, and enterprise systems
integration.
Responsibilities
- Administering, configuring, and integrating the Jira SaaS for government cloud within our enterprise technology ecosystem.
- Consolidating our collaborative planning tools-transitioning from Azure DevOps (on-premises) and GitLab (on-premises) to Jira Atlassian Government Cloud (AGC) SaaS for government.
- Building robust, automated, and secure integrations between Jira SaaS for government and core enterprise systems (e.g., ServiceNow, GitLab), enabling end-to-end visibility across planning, development, and operations
Jira Administration & Engineering
- Administer, configure, and optimize Jira SaaS to meet enterprise project management and Agile delivery needs.
- Design and maintain custom workflows, issue types, screens, fields, and automation rules aligned with organizational Agile frameworks and guidelines.
- Manage user permissions, group roles, and security schemes to ensure governance and compliance.
- Monitor Jira license utilization, user growth, and application usage to ensure efficient use of subscriptions.
- Collaborate with procurement teams to support renewal, optimization, and budget decisions.
System Integration & Development
- Design, implement, and maintain seamless integrations between Jira and other enterprise systems, such as GitLab (source control & CI/CD), and ServiceNow (ITSM), using Okta, REST APIs, webhooks, middleware, and scripting.
- Automate data synchronization across platforms to support traceability from planning to release.
- Troubleshoot and optimize integration pipelines to ensure performance, security, and scalability.
- Partner with infrastructure and cybersecurity teams to align integrations with enterprise security and compliance standards.
- Develop and maintain technical documentation, standards, and best practices.
Agile Enablement
- Partner with the Agile Transformation Office to translate Agile practices into effective Jira configurations and usage patterns.
- Provide technical guidance and mentoring to Scrum Masters, Product Owners, and teams on best-practice tool utilization.
- Support reporting and analytics initiatives, ensuring reliable Agile metrics (velocity, burndown, cycle time, etc.).
- Support and enable teams to transition from Azure DevOps Boards, Gitlab, Jira (hosted) to JIRA SaaS.
Required Qualifications
- Three (3+) years of hands-on experience administering and/or engineering Jira (Self-hosting or SaaS).
- Proven, hands-on experience developing custom integrations with enterprise platforms, especially GitLab and ServiceNow. Hands-on experience with mailbox migrations and hybrid deployments
- At least four (4) years of experience in DevOps Engineering.
- At least two (2) years of experience with Cloud Native technologies (Amazon Web Services, Microsoft Azure, Google Cloud Platform).
- At least two (2) years of Unix or Linux system administration experience.
- Proficiency in scripting (Python, PowerShell, or JavaScript) and REST API integration.
- Strong understanding of Agile methodologies (Scrum, Kanban, SAFe) and DevSecOps principles.
- Experience in enterprise migrations from Azure DevOps or similar tools to Jira
Citizenship
• US Citizenship
Knowledge, Skills & Abilities
- Experience serving as the engineer of complex technology implementations in a product-centric environment.
- Deploying and configuring services using infrastructure as a service provider (e.g., Amazon Web Services, Microsoft Azure, Google Compute Engine, RackSpace/OpenStack).
- Configuring and managing Linux-based servers.
- Debugging cluster-based computing architectures.
- Installation and management of open-source monitoring tools.
- Architecture for continuous integration and deployment, and continuous monitoring.
- Containerization technologies (e.g., LXC, Docker, Rocket).
Preferred
- Familiarity with Atlassian ecosystem (Confluence, Bitbucket, Atlassian Government Cloud) and marketplace apps.
- Experience working in a DevSecOps or Platform Engineering environment.
- Experience with information security, privacy, and risk assessment standards including FISMA, SOX, FedRAMP, etc. is preferred.
- Federal government experience is preferred.
Certificates
- Atlassian Certified Professional (ACP-620, ACP-120, or equivalent) preferred.
Education
- Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
Compensation & Benefits[1][2]
- Wage Range: Negotiable
- General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include:
- Health insurance plans
- Health Savings Account (HSA)
- Dental
- Vision
- Long-term disability
- Short-term disability
- Basic term life insurance
- Supplemental term life insurance for employees, spouses, and dependents
- Simple IRA
- Parking/Commuting expense reimbursement
- Training/Education
[1] Compensation range must be coordinated with and approved by the CSS Chief Operating Officer (COO).
[2] Compensation & Benefits information is required for all Maryland Employers effective October 1, 2024.
