Key Responsibilities
Cloud Migration
- Assess the current Jira, Confluence, and JSD estate: instances, projects, spaces, apps/plugins, integrations, customizations, and data volumes.
- Build the migration plan, including cutover strategy, sequencing, risk register, rollback plan, and communications.
- Execute migrations using the Atlassian Cloud Migration Assistant, Jira Cloud Migration Assistant for Confluence, and other tooling as appropriate. Run trial migrations and validate data integrity.
- Rationalize and clean up before migration: unused projects, duplicate schemes, custom fields, workflows, and marketplace apps.
- Identify cloud-compatible replacements for server/Data Center apps and customizations.
- Support user acceptance testing, defects, hypercare, and decommissioning of legacy instances.
SaaS Platform Administration (Post-Migration)
- Administer Jira, Confluence, and JSM in Atlassian Cloud: org and site administration, user and group management, permission schemes, workflows, screens, fields, and automation.
- Manage SSO/SAML, SCIM provisioning, Atlassian Guard (Access), and identity provider integration.
- Configure and maintain JSM service desks: request types, queues, SLAs, portals, knowledge base, approvals, and customer/agent access.
- Own the Atlassian Marketplace app lifecycle: evaluation, licensing, security review, upgrades, and retirement.
- Monitor platform health, usage, licensing, and cost. Manage vendor releases and the Atlassian roadmap, and assess the impact of cloud feature and change announcements.
- Apply platform governance and standards: naming conventions, project templates, data retention, and access reviews.
Automation, Integration, and DevOps Practice
- Build and maintain Jira automation rules, ScriptRunner/Forge/Connect-style extensions, and REST API integrations.
- Integrate Atlassian tools with CI/CD pipelines, source control, test management, monitoring, ITSM, and chat tools.
- Manage configuration as code where possible, using scripting and APIs to automate administration, reporting, and audits.
- Support DevOps, Agile, and ITSM teams with templates, dashboards, reporting, and best-practice guidance.
Security, Compliance, and Support
- Meet the bank's information security, privacy, data residency, and audit requirements for the SaaS platform.
- Manage backup, recovery, and business continuity processes appropriate to the cloud model.
- Provide Tier 2/3 support, resolve incidents, and manage Atlassian support cases through to resolution.
- Create runbooks, administration guides, and training material. Mentor team members and support power users.
Job Skills
Atlassian, Atlassian JIRA, DevOps Engineering, Information Technology (IT) Infrastructure, Java (Programming Language), Programming Languages, Python (Programming Language), Software as a Service (SaaS), Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools
Additional Job Details
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
Toronto
Canada
37.5
Full time
TECHNOLOGY AND OPERATIONS
Regular
Salaried
2026-11-01
2026-11-04
Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date above