JFrog

Developer Support Engineer (Sunnyvale)

JFrog • $90K — $105K *
Sunnyvale, CA 94087In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • BS in Computer Science or related field, plus 2 years of related experience
  • 3-5+ years of customer-facing experience
  • Proficient in managing complex, escalated technical cases
  • Mandatory experience with Linux
  • Strong debugging skills with software-related issues
  • Understanding of Java or another compiled language is essential
  • Knowledge of databases and Apache products is a bonus

Responsibilities

  • Investigate and troubleshoot complex CI/CD customer scenarios
  • Develop automation scripts using Bash, Python, or Groovy
  • Set up JFrog applications and third-party tools in development environments
  • Analyze logs, thread dumps, and system parameters
  • Reproduce customer issues and document bugs/features
  • Maintain and enhance a repository of known issues and solutions
  • Collaborate with R&D, QA, Release, and Sales teams

Benefits

  • Hybrid work model: 3 days in office, 2 days remote
  • Equity package with restricted stock units (RSU)
  • Participation in Employee Stock Purchase Plan
  • Comprehensive medical, dental, and vision benefits
  • Retirement benefits and wellness programs
Full Job Description
We are looking for top-notch Developer Support Engineers onsite at our Atlanta office, to be partners rather than just employees and be the technical focal point for JFrog customers. Besides a wild ride and a lot of learning, we'll leap your career forward!
As a Developer Support Engineer in JFrog you will...
  • Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and on weekends while needed
To be a Developer Support Engineer in JFrog you need...
  • BS or equivalent in Computer Science, Computer Engineering, Management Information Systems, or Information Technology, plus 2 years or similar experience.
  • Customer-facing experience, 3-5+ years.
  • Able to manage complex, escalated cases, involving multiple architectures across multiple platforms.
  • Experience in Linux - Mandatory
  • Strong technical software-related debugging skills - Mandatory
  • Understanding of Java or other compiled language - Mandatory
  • Knowledge/experience with databases, LDAP, Apache https, Apache Tomcat - Advantage
  • Experience with networking and reverse proxy (nginx/httpd) - Advantage
  • Experience in the DevOps industry - Advantage
  • Spanish speaking skills - preferred

WHAT JFROG CAN OFFER...
  • At JFrog, base salary is only one component of our compensation package.
  • This position has a base salary range between $90,000 to $105,000. Base salary will be based on your skills, qualifications, experience and location.
  • JFrog embraces hybrid work: 3 days in office / 2 days remote.
  • This position also includes an equity package of restricted stock units (RSU). In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan.
  • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more!

About JFrog

JFrog is a software company that provides a universal artifact management platform for software development and DevOps. The company's products include JFrog Artifactory, a universal artifact repository manager, and JFrog Xray, a universal component analysis tool. JFrog's platform enables developers to manage and distribute software artifacts across multiple development teams, build tools, and deployment environments. The company was founded in 2008 and is headquartered in San Mateo, California.
Learn more about JFrog
Size
700 employees
Market Cap
$2 billion
Industry
Enterprise Technology
Net Income
-$9.4 million
Founded
2008
Revenue
$150.8 million
NASDAQ
FROG
* Ladders Estimates

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