We are seeking an
Operations Manager / Deputy Program Manager to join our team.
Mission Focus: NT Concepts is seeking an
Operations Manager / Deputy Program Manager to support the DoD enterprise Military Housing (eMH) system. This complex system of 38 web-based modules is used by over 10,000 active users to meet the housing needs of over 2.5 million service members, DoD civilians, and their families.
Clearance: Active DOD Secret clearance required
Location/Flexibility: Must be local to the DC Metro area. This position offers remote flexibility with onsite work in Vienna, VA and Reston, VA.
The Operations Manager/Deputy Program Manager supports day-to-day execution of the eMH program under the direction of the Program Manager. The role coordinates operations, hosting-related work, configuration-management support, release-team coordination, assigned reporting, and selected contract artifacts. The Operations Manager/Deputy Program Manager provides backup to the PM so customer commitments and operations continue when the PM is unavailable.
Responsibilities:- Program Management Support: Partner with the Program Manager to ensure operational continuity by providing solutions to contractual and performance challenges, identifying and mitigating operational risks, and managing contract artifacts.
- Operational and Staff Oversight: Oversee daily operations for assigned workstreams, including supervising staff across development support, database, quality, testing, and release management to ensure functionality, availability, and security.
- Manage relationships with subcontractors and vendors, including performance monitoring, quality assurance, and ensuring deliverables align with program objectives, timelines, and budget constraints.
- Cross-Functional Coordination: Coordinate across internal teams to manage tasks, schedules, and IT resources, ensuring release dates are met and production issues are resolved by tracking root-cause analysis and corrective actions.
- Financial Management: Review budgets, track actuals against projections, analyze variances, and ensure all financial documentation complies with contract requirements.
- Stakeholder and Vendor Relations: Maintain professional relationships with customers, vendors, and teaming partners to ensure service delivery, protect customer satisfaction, and keep problem resolution on track.
- Program Reporting and Tracking: Track and report on program status by monitoring technical issues (e.g., hosting, information assurance), attending agile ceremonies to capture decisions and actions, and delivering consolidated reports to stakeholders.
- Configuration and Change Management: Coordinate the Configuration Control Board (CCB) lifecycle, including scheduling, preparing materials, documenting outcomes, and maintaining program milestone charts.
- System Access Control: Manage the end-to-end access control process for all system environments, including handling required documentation and status reporting.
Qualifications - BA/BS degree in a technical discipline.
- 10+ years of experience in managing software development operations or related fields.
- Ability to obtain CompTIA Security+ or equivalent DoD 8570 certification within 6 months of start date.
- Proven experience leading IT modernization efforts such as cloud migration, legacy system upgrades, and technology stack transformations
- Practical expertise with industry practices for streamlining operations while protecting quality.
- Prior experience managing cross-functional teams that can include subcontractor personnel.
- Experience hiring and training personnel for service delivery on a program.
Physical requirements - Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 10-15 pounds at times.
#JT
The pay range listed for this position reflects the wage or salary range NT Concepts expects to pay for this role at the time of posting. The compensation offered to a successful candidate within this range will be based on legitimate, job-related factors, including (but not limited to) the candidate's work location, education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
Virginia Pay Range
$131,376-$243,984 USD
