5-7 years in pre-sales, sales engineering, or a similar technical role
Strong stakeholder engagement skills with hospital IT and clinical staff
Proven ability to verify deployment success independently
Experience using AI tools for data analysis and reporting
Excellent written and verbal communication skills
Background in healthcare or complex technical deployments is a plus
Responsibilities
Own the end-to-end deployment workflow and monitor long-term performance
Travel to customer sites to verify deployment success firsthand
Build relationships with hospital stakeholders to translate needs into actionable insights
Collaborate with Professional Services to ensure deployment quality over speed
Work with Customer Success to identify early signs of deployment issues
Engage with technical teams to address constraints and implement fixes
Provide structured feedback to influence product development
Benefits
Equity in a rapidly growing company aiming for $400M+ ARR
Comprehensive health, dental, and vision coverage
401k plan with company contributions
Paid time off and parental leave
Autonomy to tackle meaningful challenges and deliver impactful solutions
Full Job Description
Deployment Program Manager (Product Management Team)
As a Deployment Program Manager at Kontakt.io, in our Product Management Team, you'll own the health of every deployment across our hospital customers - not by taking anyone's word that "it's working," but by going and checking yourself. You'll spend time on the road, in hospitals, making sure our deployments actually work long-term - not just at go-live.
What You'll Do
Own the deployment workflow end-to-end - from the deployment application itself to how hardware performs in the field, months after installation.
Travel to customer sites (~6 weeks per year) to observe live deployments, talk to hospital stakeholders, and verify - firsthand - that things are working as reported.
Build strong relationships with hospital-side business and project owners, translating their pain points and priorities into clear input for product and engineering.
Partner closely with Professional Services, whose program and project managers are incentivized to move fast - your job is to be the counterweight, obsessively focused on whether deployments hold up over time, not just whether they shipped on time.
Work with Customer Success to catch early signals of deployment drift or recurring issues before they become churn risks.
Collaborate with mobile (iOS/Android), firmware, and hardware teams to understand technical constraints and push fixes upstream.
Feed structured, evidence-based feedback to the product team - and use that credibility to directly influence the roadmap.
Use AI tools independently to build what you need - quick dashboards, tracking tools, or analysis - without waiting on engineering bandwidth.
What Success Looks Like
First 6 Months: You know our customers by name - their configurations, hospital-specific setups, and system quirks. You've been on-site enough to have your own opinion on what "working" actually looks like, independent of what you've been told.
You've identified and documented real gaps in the deployment workflow - not hypothetical ones - and have credibility with Professional Services and Product because your findings hold up.
You've built at least one lightweight tool or dashboard yourself (using AI) to track deployment health, without needing to wait in an engineering queue.
Product and engineering treat your input as a trusted signal for roadmap decisions.
Deployment issues get caught and flagged by you before they surface as customer complaints.
You're a Fit If You...
Have a background in pre-sales, sales engineering, or a similarly stakeholder-facing technical role - you're comfortable in a room with hospital IT staff, project owners, and clinicians, and can translate between technical and business language fluently.
Have a healthy skepticism - "someone told me it's working" is a starting point for you, not an answer. You go verify.
Are borderline obsessive about deployment quality and longevity, even when the people around you are incentivized to move on to the next thing.
Are comfortable using AI tools as a self-starter - you don't need hand-holding to build a dashboard or automate a report; you just go do it.
Are genuinely energized by travel and being on-site - this isn't an occasional trip, it's a regular part of the job (~6 weeks/year).
Can hold your ground with Professional Services and Customer Success teams respectfully, even when your priorities (long-term reliability) conflict with theirs (speed).
Have strong written and verbal communication skills - you'll be the voice that carries field reality back to product and engineering.
Bonus: You've worked in healthcare, hospital IT, or another environment with complex physical/technical deployments.
Logistics, Perks & Benefits
Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
Autonomy to solve meaningful problems with work that ships quickly and makes a difference
Compensation
The expected base salary range for this role is $140,000 - $170,000 for New York-based candidates. Actual compensation within this range will be determined based on relevant experience, skills, and qualifications. In exceptional cases, where a candidate's experience or qualifications significantly exceed those anticipated for this role, we may consider the candidate for a more senior level. This role may also be eligible for equity and bonus compensation.
About Kontakt.io
Kontakt.io is a leading provider of location-based services and proximity solutions. The company was founded in 2013 by Szymon Niemczura and is headquartered in Krakow, Poland. Kontakt.io's mission is to help businesses improve their operations and customer experiences by providing them with real-time location data and insights. The company's solutions are used in a variety of industries, including healthcare, retail, and logistics. Kontakt.io's technology is based on Bluetooth Low Energy (BLE) beacons, which can be used to track the location of people and assets in real-time.
