Deployment Program Manager (Product Management Team)
As a
Deployment Program Manager at Kontakt.io, in our Product Management Team, you'll own the health of every deployment across our hospital customers - not by taking anyone's word that "it's working," but by going and checking yourself. You'll spend time on the road, in hospitals, making sure our deployments actually work long-term - not just at go-live.
What You'll Do- Own the deployment workflow end-to-end - from the deployment application itself to how hardware performs in the field, months after installation.
- Travel to customer sites (~6 weeks per year) to observe live deployments, talk to hospital stakeholders, and verify - firsthand - that things are working as reported.
- Build strong relationships with hospital-side business and project owners, translating their pain points and priorities into clear input for product and engineering.
- Partner closely with Professional Services, whose program and project managers are incentivized to move fast - your job is to be the counterweight, obsessively focused on whether deployments hold up over time, not just whether they shipped on time.
- Work with Customer Success to catch early signals of deployment drift or recurring issues before they become churn risks.
- Collaborate with mobile (iOS/Android), firmware, and hardware teams to understand technical constraints and push fixes upstream.
- Feed structured, evidence-based feedback to the product team - and use that credibility to directly influence the roadmap.
- Use AI tools independently to build what you need - quick dashboards, tracking tools, or analysis - without waiting on engineering bandwidth.
What Success Looks Like- First 6 Months: You know our customers by name - their configurations, hospital-specific setups, and system quirks. You've been on-site enough to have your own opinion on what "working" actually looks like, independent of what you've been told.
- You've identified and documented real gaps in the deployment workflow - not hypothetical ones - and have credibility with Professional Services and Product because your findings hold up.
- You've built at least one lightweight tool or dashboard yourself (using AI) to track deployment health, without needing to wait in an engineering queue.
- Product and engineering treat your input as a trusted signal for roadmap decisions.
- Deployment issues get caught and flagged by you before they surface as customer complaints.
You're a Fit If You...- Have a background in pre-sales, sales engineering, or a similarly stakeholder-facing technical role - you're comfortable in a room with hospital IT staff, project owners, and clinicians, and can translate between technical and business language fluently.
- Have a healthy skepticism - "someone told me it's working" is a starting point for you, not an answer. You go verify.
- Are borderline obsessive about deployment quality and longevity, even when the people around you are incentivized to move on to the next thing.
- Are comfortable using AI tools as a self-starter - you don't need hand-holding to build a dashboard or automate a report; you just go do it.
- Are genuinely energized by travel and being on-site - this isn't an occasional trip, it's a regular part of the job (~6 weeks/year).
- Can hold your ground with Professional Services and Customer Success teams respectfully, even when your priorities (long-term reliability) conflict with theirs (speed).
- Have strong written and verbal communication skills - you'll be the voice that carries field reality back to product and engineering.
- Bonus: You've worked in healthcare, hospital IT, or another environment with complex physical/technical deployments.
Logistics, Perks & Benefits- Equity in a high-growth company scaling toward $400M+ ARR and backed by leading investors
- Full health, dental, and vision coverage, a 401k, paid time off, paid parental leave and all the tools you need to do your best work
- Autonomy to solve meaningful problems with work that ships quickly and makes a difference
CompensationThe expected base salary range for this role is $140,000 - $170,000 for New York-based candidates. Actual compensation within this range will be determined based on relevant experience, skills, and qualifications. In exceptional cases, where a candidate's experience or qualifications significantly exceed those anticipated for this role, we may consider the candidate for a more senior level. This role may also be eligible for equity and bonus compensation.
