High School Diploma required; Automotive Trade School or AA in Automotive Technology preferred.
Ten years of automotive service shop experience, ideally at a Honda or Acura dealership.
Three years in a lead Technician role such as Shop Foreman or Service Manager.
Expert-level diagnostic reasoning across complex vehicle systems.
Advanced remote troubleshooting skills without direct vehicle access.
Exceptional communication and coaching abilities for technical concepts.
Proficiency with diagnostic tools and Microsoft Office.
Responsibilities
Lead advanced remote diagnosis of complex vehicle issues to minimize customer downtime.
Validate service information and design troubleshooting strategies for technicians.
Prevent ineffective parts replacement and improve repair success rates.
Interpret complex vehicle electrical diagrams and diagnostic data for troubleshooting.
Serve as a technical expert for dealers and engineering on difficult repairs.
Provide escalation support for challenging cases requiring on-site intervention.
Lead projects aimed at enhancing diagnostic efficiency and repair quality.
Benefits
Competitive base salary with regional bonuses.
Manager Lease Car Program covering car, maintenance, and insurance.
Comprehensive medical, dental, and vision plans.
Paid time off including vacation and holidays.
Company-paid short-term and long-term disability insurance.
401K plan with company match and additional contributions.
Relocation assistance available for eligible candidates.
Full Job Description
Legal Entity: American Honda Motor Co., Inc. Business Unit: BU Parts Service & Technical Department: DEP Dealer Technical Support
Division: DIV Technical Service Work Location: Torrance - Main Campus Location Shift: 1st Workstyle: 100% Onsite Career Level: 4 Job Grade: Exempt-2 Salary Range: $74,800.00 - $112,100.00
Job Purpose
The Dealer Service Senior Specialist is a highly specialized technical expert who protects and strengthens Customer Lifetime Loyalty (CLL) by enabling accurate, timely resolution of the most complex Honda and Acura vehicle concerns thereby supporting a trouble-free ownership experience.
Key Accountabilities
Lead advanced remote diagnosis of complex, intermittent, or previously unresolved Honda and Acura vehicle concerns when existing resources are ineffective to reduce customer downtime and warranty expense and protect customer confidence
Validate service information in real world applications; Design adaptive, troubleshooting strategies; test diagnostic hypotheses; and communicate precise repair direction matched to technician capability and available dealership resources
Prevent ineffective parts replacement and repeat repair attempts, improving fixed right first visit performance
Interpret complex vehicle electrical circuit drawings and various diagnostic data packets to develop ad hoc troubleshooting as needed for emerging market concerns
Serve as a Technical Expert for dealers, Field Technical Specialists, Engineering, Publications, and other Service and Engineering business functions on difficult-to-repair vehicles and emerging product concerns
Maintain deep subject-matter expertise in assigned vehicle systems, technologies, diagnostic methods, and project areas
Provide escalation support for the most difficult cases and deploy to dealerships, logistics ports, and factories when on-site intervention is required to restore vehicle operation and customer confidence
Lead or support unit and division level projects aimed at increased diagnostic efficiency, repair quality, and cost reduction
Deconstruct advanced vehicle systems to identify functional characteristics, operating logic, and interactions, producing reference materials that enhance diagnostic efficiency and improve dealer repair effectiveness
Moderate Tech Line Forum content to ensure peer-to-peer guidance is technically accurate, relevant, compliant with Forum Terms of Use, and aligned with approved repair practices
Maintain TREAD compliance, accurate classification of all created cases thru proper complaint code assignments within the Tech Line system
Manage contact volume, follow-up commitments, and competing priorities efficiently while maintaining the depth of analysis required for complex cases
Qualifications, Experience, and Skills
High School Diploma
Two years Automotive Trade School or AA in Automotive Technology equivalent
Ten years automobile service shop experience. (Hands on diagnostic and repair experience at a Honda or Acura dealership is preferred)
Three years in a lead Technician position. (Shop Foreman, Team Leader, Service Manager, Super Tech or equivalent preferred)
In depth knowledge of complex vehicle systems including terminology related to Honda and Acura vehicles
Driving record background check and approval to operate company vehicles
(Ability to operate Engineering Test vehicles is required)
Expert-level diagnostic reasoning across complex mechanical, electrical, electronic, networked, software-controlled, and integrated vehicle systems
Advanced remote troubleshooting capability: able to build and test diagnostic hypotheses from incomplete or conflicting information without direct physical access to the vehicle
Ability to interpret diagnostic trouble codes, scan-tool data, waveforms, electrical measurements, test results, symptoms, repair history, and environmental or operating conditions as an integrated evidence set
Exceptional verbal questioning, active listening, technical writing, and coaching skills; able to translate complex concepts into precise direction tailored to a technician's demonstrated capability Expert level proficiency with the use of Digital Multi Meter, High Voltage Insulation testers, Honda Diagnostic System, Global Diagnostic System (GDS-2)
Ability to identify patterns across individual cases, distinguish isolated repair issues from emerging product concerns, and communicate evidence clearly to engineering and other stakeholders
Proficiency with Microsoft office, adobe products, diagnostic platforms, technical databases, and evolving vehicle technologies and interfaces
Ability to maintain a typing speed of 30 words per minute
Total Rewards:
Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
Regional Bonus (when applicable)
Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
Paid time off, including vacation, holidays, shutdown
Company Paid Short-Term and Long-Term Disability
401K Plan with company match + additional contribution
Relocation assistance (if eligible)
Career Growth:
Advancement Opportunities
Career Mobility
Education Reimbursement for Continued Learning
Training and Development Programs
Additional Offerings:
Lifestyle Account
Childcare Reimbursement Account
Elder Care Support
Tuition Assistance & Student Loan Repayment
Wellbeing Program
Community Service and Engagement Programs
Product Programs
About Honda Motors
Honda Motors is a leading manufacturer of automobiles, motorcycles, and power equipment. The company was founded in 1948 by Soichiro Honda and has since grown to become one of the largest automotive companies in the world. Honda Motors is known for its innovative designs and commitment to sustainability, with a focus on developing environmentally friendly vehicles. The company operates in over 30 countries and has a strong presence in the United States, Japan, and Europe.
