Application deadline: Nov 8, 2026
As a DCOSE Manager, you will manage a team of 6-10 Support Engineers who are engaged in supporting Data Center Operations teams through tactical technical escalations, strategic systemic issue management, large scale investigations, emergent event support, and interacting closely with DCO and Service-Aligned internal customers.
As part of the DCOSE team you will be engaged in both tactical and strategic decision making while supporting the team reporting to you. You will oversee process change, provide proactive and reactive support for ongoing issues, and act as an advocate for Data Center Operations throughout the Data Center Community within AWS. You will engage with partner teams, drive change, and provide metrics and data to help define the goals of the business.
As part of the DCOSE team you will be engaged in both tactical and strategic decision making while supporting the team reporting to you. You will oversee process change, provide proactive and reactive support for ongoing issues, and act as an advocate for Data Center Operations throughout the Data Center Community within AWS. You will engage with partner teams, drive change, and provide metrics and data to help define the goals of the business.
This position requires that the candidate selected be a US citizen and must currently possess an active Top Secret with SCI eligibility security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
Key job responsibilities
- Support a team of Support Engineers as they are engaged in supporting Data Center Operations teams
- Interact directly with Data Center Technicians, Managers, and other Leaders to support escalations for issue resolution
- Work with partner teams to push upstream fixes to enable capacity recovery
- Meet with partners in operations and support teams routinely to gather data and work issues towards resolution
- Contribute to data analytics to support your role
A day in the life
AWS is a fast-paced environment where we "Work Hard, Have Fun, Make History." On a "typical" day, your engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues. Each engineer is highly autonomous and has dozens of escalations and projects simultaneously. You will be responsible for removing blockers for your engineers and seeing around corners to prevent operational impact.
BASIC QUALIFICATIONS
- Experience with data analysis
- 1+ years of managing technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience
- Experience troubleshooting and debugging technical systems
- Experience with server, storage, networking, or large-scale distributed systems
- Current, active TS/SCI US Government Security Clearance
PREFERRED QUALIFICATIONS
- Experience in project management in data centers or comparable critical infrastructure
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience troubleshooting and debugging technical systems, or experience in development or technical support
- Experience in AWS services
- Experience developing software code in one or more programming languages (java, python, etc.)
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CO, Denver - 133,000.00 - 180,000.00 USD annually
USA, OH, New Albany - 133,000.00 - 180,000.00 USD annually
USA, VA, Arlington - 133,000.00 - 180,000.00 USD annually
USA, VA, Herndon - 133,000.00 - 180,000.00 USD annually
