As a Technical Trainer, you will be responsible for delivering technical training programs for the Data Center Communities (DCC) Operations teams. You will manage and conduct initial technical training programs for new hires, ensuring they are properly equipped with the knowledge and skills needed to operate and maintain AWS' sophisticated data center infrastructure.
Key job responsibilities
Training Program Management:
• Design and deliver engaging instructor-led training sessions covering data center operations, critical infrastructure systems, and standard operating procedures
• Manage all logistics of new hire training programs, including scheduling, classroom coordination, and lab space utilization
• Maintain and certify instructor qualifications and perform certification observations
• Monitor trainee progress and address any behavioral or policy issues
• Process training completions and maintain accurate training records
Learning Lab Management:
• Serve as Subject Matter Expert for all lab equipment and training facilities
• Maintain and optimize training spaces and equipment
• Develop and implement Standard Operating Procedures (SOPs) for lab equipment operation
• Create practical training scenarios that simulate real-world data center situations
• Support the setup and commissioning of new training labs across different regions
• Prepare lab equipment and spaces for upcoming training sessions
Program Development:
• Collaborate with Subject Matter Experts to develop and update training materials
• Identify and implement improvements to training content and delivery methods
• Create supporting training resources and documentation
• Stay current with latest data center technologies and operational practices
• Gather and act on feedback from trainees, managers, and instructors
BASIC QUALIFICATIONS
- Experience as a trainer and ability to manage a classroom of learners
- Bachelor's degree in electrical or mechanical engineering, or 2+ years of in industrial electrical or mechanical systems experience
- Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
PREFERRED QUALIFICATIONS
- Experience with Learning Management Systems (LMS)
- Experience with project management
- Experience developing or delivering training programs across multiple sites or regions
- 1+ years of data center engineering, or 2+ years of relevant work experience
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NC, HAMLET - 79,600.00 - 139,300.00 USD annually
