3+ years in learning & development or instructional design, preferably in B2B SaaS or Life Science SaaS.
Proven ability to create engaging end-to-end curriculum and assessments, not just maintain content.
Experience collaborating with engineering and product teams to develop software-focused learning materials.
Familiarity with eLearning authoring tools like Articulate Rise 360 and assessment tools such as Skillable.
Hands-on experience with AI tools in content production, understanding their strengths and limitations.
Ability to analyze learning metrics to enhance program effectiveness.
Experience administering an LMS or willingness to learn new platforms, with Docebo experience being a plus.
Strong project management skills, capable of overseeing programs from inception to iteration.
Responsibilities
Author courses and assessments on the Benchling platform and its features.
Design and maintain LMS content architecture for internal teams, customers, and partners.
Utilize learner feedback and product roadmaps to enhance learning offerings.
Develop scalable onboarding and continuous learning programs for CX roles in collaboration with subject matter experts.
Deliver learning content through various channels, including in-app guidance and help documentation.
Manage the learning platform like a product, focusing on user experience and improvement roadmaps.
Leverage AI to streamline course development and publication processes.
Enhance program effectiveness and engagement, linking learning to product adoption and customer retention.
Establish governance processes for eLearning content lifecycle management.
Collaborate with colleagues to align LMS content strategy with the broader knowledge ecosystem.
Benefits
Flexible hybrid work arrangement with in-office collaboration three days a week.
Opportunity to work in a dynamic environment focused on user success and learning innovation.
Full Job Description
ROLE OVERVIEW
Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You'll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.
RESPONSIBILITIES
Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling's broader knowledge ecosystem.
QUALIFICATIONS
3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.
Nice to Have:
A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.
HOW WE WORK
We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).
#LI-Hybrid
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About Benchling
Benchling is a cloud-based informatics platform that accelerates life sciences R&D by streamlining workflows and centralizing data. The platform offers a suite of applications for molecular biology, including DNA design, antibody design, CRISPR analysis, and protein expression. Benchling's customers include pharmaceutical companies, biotechs, and academic institutions. The company was founded in 2012 and is headquartered in South San Francisco, California.
