4+ years of professional experience, including 2 years in PK-12 charter school operations or administration.
Strong project management skills to prioritize and manage multiple clients during onboarding and implementation.
Creative problem-solving skills with a customer-centric mindset for addressing stakeholder needs.
Quantitative skills, including experience in data analysis and presenting findings to non-technical audiences.
Comfort with sales and marketing, such as leading product demos and discussing account expansions.
Excellent written and oral communication abilities.
Entrepreneurial mindset with an ability to thrive in a startup environment and handle ambiguity.
Responsibilities
Lead implementation projects for new charter customers, managing project plans and deliverables.
Provide post-launch customer support through training and troubleshooting, including software and data analysis.
Assist in business development to bring in new clients and deepen existing relationships.
Contribute to various operational tasks required in a growing startup environment.
Benefits
Work in a semi-remote environment with hubs in San Francisco, CA, and Boston, MA.
Join a passionate team focused on improving education, equity, and social impact.
Full Job Description
Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)
Role Overview
The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept - someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis. Responsibilities
60% Implementation - Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
15% Customer Support - Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
15% Business Development - Support efforts to bring in new clients and expand relationships with existing clients.
10% Operational - As a growing startup, everyone pitches in to do whatever it takes to build the organization.
Qualifications
Core Competency: Strength and experience in each of the above job responsibilities.
Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
Communication: Excellent communicator, including written and oral.
Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.
Values: Passion for education, equity, and social impact.
Eligibility: Legal ability to work in the US and willingness to work continental US hours.
Nice To Haves
Strong preference for candidates with one or more of the following skillsets:
Experience with student enrollment and/or student recruitment.
Experience collaborating with technical teams (e.g., software engineering, IT).
Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).
Salary Range
$90,000 - $130,000 a year
Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).
