Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)
Role OverviewThe
Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in
charter school enrollment/operations and is also
technically adept - someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.
Responsibilities- 60% Implementation - Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
- 15% Customer Support - Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
- 15% Business Development - Support efforts to bring in new clients and expand relationships with existing clients.
- 10% Operational - As a growing startup, everyone pitches in to do whatever it takes to build the organization.
Qualifications- Core Competency: Strength and experience in each of the above job responsibilities.
- Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
- Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
- Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
- Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
- Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
- Communication: Excellent communicator, including written and oral.
- Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
- Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.
- Values: Passion for education, equity, and social impact.
- Eligibility: Legal ability to work in the US and willingness to work continental US hours.
Nice To HavesStrong preference for candidates with one or more of the following skillsets:
- Experience with student enrollment and/or student recruitment.
- Experience managing multiple clients simultaneously.
- Experience collaborating with technical teams (e.g., software engineering, IT).
- Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).
Salary Range- $90,000 - $130,000 a year
Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).
