The bus is moving, move forward with us as a
Customer Support Manager - Toronto (Permanent)!NEXT STOP: YOUR NEW CHALLENGEIn this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.
YOUR RESPONSIBILITIES ON BOARD:- Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure data
- Supervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehicles
- Investigate the root causes and develop corrective measures for recurring problems
- Supporting fleet-wide service campaigns for Nova Bus vehicles
- Visit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairs
- To find appropriate technical and commercial solutions to ensure customer satisfaction
- Acting as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficiently
- Protect organizational and personal information confidentially
- Respect and enforce company policies, processes and values
- Promote teamwork and encourage clear communication
- Continuously develop your skills, both personally and professionally
THE ADVANTAGES OF THE JOURNEY:- Highly competitive salary and benefits
- Very generous holiday policy
- An exceptional opportunity to take part in large-scale projects
- Flexible working hours
- A stimulating position, perfect if you love challenges!
WHAT YOU NEED TO GET ON THE BUS:- 5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)
- Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be considered
- Experience with Nova Bus vehicles or with large public transport fleets is a significant asset
- Experience in field customer support, including handling technical issues, warranty claims, and service campaigns
- Frequent travel required to local clients and company facilities; occasional travel to suppliers or the factory
- Ability to speak, read, and write fluent English; French bilingualism is an asset
Technical skills:- Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)
- Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an asset
- Understanding of Nova Bus's electric and hybrid platforms, including high-voltage systems and powertrain components
- Strong analytical skills with the ability to interpret performance data and failure trends
- Good command of the Microsoft 365 suite
Interpersonal and professional skills:- Excellent team player with strong communication skills, both internally and with clients and partners
- Strong sense of customer service and positive attitude
- Autonomy, resourcefulness and confidence in decision-making
- Demonstrated skills in presentation, facilitation and conflict resolution
- Ability to quickly understand customer needs and propose solutions that balance technical and commercial aspects
APPLY NOW!For an overview of all the career opportunities we offer, visit www.novabus.com .
Catégorie d'emploi: Sales & Services
Entité: Nova Bus
Fréquence des déplacements: Pas de déplacement requis
Numéro de l'offre d'emploi: 36977
Consulter toutes nos offres d'emploiPartageons-nous les mêmes aspirations ?Chaque jour, les produits et services du groupe Volvo permettent aux gens d'avoir de la nourriture sur la table, aux enfants d'arriver à l'école en toute sécurité et aux routes et bâtiments d'être construits. Pour l'avenir, nous nous engageons à conduire la transition vers des solutions durables et sûres en matière de transport, de mobilité et d'infrastructure, en vue d'une société zéro émission.
En rejoignant le groupe Volvo, vous travaillerez avec certaines des marques les plus emblématiques du monde et ferez partie d'une entreprise industrielle mondiale de premier plan qui exploite la conduite automatisée, l'électromobilité et la connectivité.
Nos collaborateurs sont passionnés par ce qu'ils font, ils visent des performances élevées et s'épanouissent dans le travail d'équipe et l'apprentissage. La vie quotidienne chez Volvo est définie par un climat de soutien, d'attention et de respect mutuel.
Si vous aspirez à vous développer et à avoir un impact, rejoignez-nous dans notre voyage pour créer une société meilleure et plus résiliente pour les générations à venir.
