Job Title: Customer Support Communications Manager
Posting Start Date: 10/29/26
Job Location (Long):
Woodcliff Lake, New Jersey United States
Job Description:
WHAT AWAITS YOU.- Own and manage Customer Support committees, including meeting planning, facilitation, and coordination of high-quality presentation materials.
- Oversee committee follow-up activities and ensure assigned stakeholder deliverables are completed on time.
- Develop, maintain, and deliver all management presentations for US-A, US-A-1, and US-A-10. Administer and track event approval processes required within the C4-US-A organization.
- Ensure consistent, aligned messaging across all customer support events in support of organizational objectives.
- Create and execute internal and external communication strategies, including associate, leadership, and executive communications.
- Manage communication and coordination between Dealers, BMW NA, and MINI USA to align expectations and outcomes.
WHAT YOU SHOULD BRING.- Bachelor's degree with experience in communications, journalism, public relations, media or English preferred.
- Min of 8-10 years experience in: communication / public relations (preferred), or Corporate Strategy, Sales & Service Strategy, strategic Marketing/Brand management, Product Management; Strategy Consulting experiences beneficial
WHAT YOU CAN LOOK FORWARD TO.- Medical, Dental, and Vision insurance
- 401(k) with Company match and Retirement Income Account
- Employee vehicle program
- Bonus eligibility
- Paid Parental Leave
- Generous PTO and Company paid holidays
- Voluntary Benefits to fit your needs
Relocation is available for this position.
The expected salary range for this position is $62,500.00 - $125,000.00.
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
