About the TeamJoin our team and experience Talent AI within the Specialized Customer Success (Incubation & Acceleration) in Workday's Customer Success Center of Excellence organization (CoE). As a Talent AI Customer Success Manager, you'll be part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows. We use a consistent Customer Success framework that defines what "good" looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio. Our global team spans North America, EMEA, and APAC and is united in our mission to empower customers to succeed with AI in Talent Acquisition.
About the RoleThe Specialized Customer Success Manager for Talent AI is a customer-facing role at the intersection of AI value realization, Talent Acquisition transformation, and strategic Customer Success. You will work in close collaboration with the Workday account team as a specialized overlay, bringing deep domain and product expertise and best practices to accelerate adoption and customer maturity against clearly defined success milestones, while influencing retention, advocacy, and expansion.
Responsibilities:
- Handling overall responsibility for coordinating the customer relationship.
- Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.
- Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
- Prioritizing and driving resolution on raised customer concerns.
- Promoting opportunities for two-way communication.
- Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.
- Using customer relationships as needed for prospect references.
- Keeping customers advised of process and procedural changes.
About YouBasic Qualifications (required)- 5+ years of experience in a customer-facing services role (Customer Success, Consulting, Engagement Management, or similar) within complex SaaS environments.
- 5+ years of experience managing customer relationships focused on adoption, value realization, and long-term success
Other Qualifications - Customer management experience in a complex software or SaaS environment
- Proven track record to collaborate and build strong relationships with customers especially at the executive level
- Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
- Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
- Excellent organization, time management, data analysis, and communication skills
- Bachelor degree or equivalent work experience; Business or Technical degree preferred
- Ability to travel up to 25%.
Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.IL.Chicago
Primary Location Base Pay Range: $99,800 USD - $149,600 USD
Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD
Our Approach to Flexible WorkWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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