The RoleWe're hiring a
Customer Success Manager to own the relationship and commercial outcomes for a portfolio of enterprise energy buyers after they sign. This is a high-ownership, high-visibility role for someone who knows renewable energy procurement inside and out and can be a trusted advisor to sophisticated energy and sustainability teams from day one.
You'll join a lean, fast-moving Customer Success function and help shape how it operates as we scale. A key part of this role is growing with Verse into
dispatch intelligence and battery storage optimization real-time products that will define the next chapter of the platform. You'll be the person who makes sure our customers adopt the platform, realize value, renew, and grow.
Key Responsibilities- Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts from signature onward.
- Drive revenue retentionlead renewals, protect gross retention, and identify and close in-footprint expansion.
- Serve as a trusted energy advisor, guiding customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management.
- Run executive business reviews, build account health scoring, and manage senior stakeholder relationships up the org chart.
- Translate the platform's analytical outputsinto clear business value and confident reporting for your customers.
- Partner cross-functionallywith Sales on closed-won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice-of-customer into the roadmap.
- Be a driving force in Verse's move into real-time dispatch intelligence and battery storage optimization a central part of this role as those products scale.
- Own your metrics revenue retention, renewal rate, customer health, and referenceable customers.
What We're Looking For (Minimum Qualifications)- 4+ yearsin customer success, account management, or client-facing advisory/consulting - ideally in energy, cleantech, or enterprise SaaS.
- Deep, working knowledge of renewable energy procurement:PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
- A track recordmanaging large enterprise relationships and owning retention and expansion outcomes.
- Comfort with data and analytics able to interrogate technical outputs and turn them into a business narrative.
- Outstanding executive communication, and the instinct to ask the probing questions that surface what a customer actually needs.
- A builder's mindsetcomfortable operating with ambiguity in a startup, and willing to travel to customers (~20-30%).
- Bonus:exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading; a background in energy advisory or asset management; or experience helping stand up a customer success function.
Base Pay Range$115,000 - $150,000This is the estimated base salary range for this position, which does not include the value of benefits or a potential equity grant. A wide range of factors are considered in making compensation decisions, including but not limited to level, skill sets, market conditions, experience and training, licensure and certifications, and business and organizational needs.
Benefits and Employee Perks- Competitive compensation and equity grant at a high-growth start up
- Comprehensive benefits package including medical, dental and vision insurance, and 401k
- Flexible hours, fully remote position, and unlimited PTO
- Diverse and inclusive working environment
