1-2 years in customer success in software or healthtech
Strong interpersonal and communication skills
Highly organized with attention to detail
Experience managing multiple accounts and issues
Comfortable in phone-driven environments
Proficient with CRM software like Salesforce
Ability to handle ambiguity and competing priorities
Responsibilities
Manage a portfolio of Verse clinic and hospital accounts
Oversee handoff from sales team and conduct quarterly reviews
Resolve high-priority issues with operations team
Identify and execute growth opportunities within accounts
Implement scalable processes within Customer Success
Monitor and reduce account churn
Collaborate on insurance billing documentation
Benefits
100% coverage of health insurance premiums
Access to dental and vision insurance plans
401(k) plan for future savings
Opportunities for rapid career advancement
Hybrid work model with 4 days in office
Full Job Description
Your Impact: How You'll Help Us Heal a Broken System
Customer Success makes sure that our customers have a great user experience. The team plays a critical role in the company's long-term success by building close relationships with clinics, maintaining customer satisfaction, expanding usage, and preventing churn.
What You'll Achieve: A Glimpse into Your Contributions
Within your first year, you will have the opportunity to:
Managing a portfolio of Verse accounts (clinic and hospital users).
Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
Resolve high priority and high impact issues in tandem with our operations team.
Identify growth opportunities within accounts to execute on expansion.
Implement new processes within Customer Success that enable us to scale the function.
Monitor and mitigate account churn.
Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.
What You'll Bring: The Skills and Experience You'll Leverage
We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply.
Core Skills & Experience:
1-3 years in a customer success role in the software or healthtech domain.
Excellent interpersonal & communication skills, both written and verbal.
Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
Comfort working in a phone-driven environment.
Experience managing and triaging issues from various accounts.
Ability to manage ambiguity and competing priorities.
Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)
The Rewards & Reality: Compensation, Benefits & Logistics
We believe in taking care of our team, both professionally and personally. Here's what we offer:
Meaningful Compensation: $90,000-$100,000 base salary, plus bonus
Comprehensive Health & Wellness: We cover 100% of your health insurance premium and provide access to high-quality dental and vision insurance plans for you and your dependents.
Plan for the Future: We offer a 401(k) plan to help you save for your future. At this time, the company does not offer a 401(k) match.
Career Growth: You'll have opportunities for rapid career advancement in a company that's at a major inflection point. We want you to grow with us.
Work Environment & Location:
This role is based in our New York City office in Chelsea. We have a hybrid model, with a requirement of 4 days per week in the office to foster collaboration and innovation.
