Customer Success Manager

GENLED Brands

• $75K — $90K *

Consumer Technology

Less than 5 years of experience

Reposted 1 month ago

Job Overview by Ladders

Qualifications

Responsibilities

Foster client relationships and ensure satisfaction in the LED lighting industry
Develop and present reports for executive meetings and business reviews
Oversee daily customer service operations for seamless interactions
Handle escalated customer concerns with professionalism
Collaborate with the sales team to enhance customer engagement
Train and supervise customer service representatives
Work with logistics to ensure smooth order fulfillment

Benefits

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Responsibilities:

Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
Handle escalated customer concerns and resolve issues with professionalism and efficiency
Work closely with the sales team to assist customers and help drive conversations.
Train and supervise customer service representatives, fostering a supportive and high-performing team.
Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
Utilize customer service software such as Great Plains and Asana.
Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
Address complex client challenges and provide strategic solutions.

Requirements:

Associate's degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus)
Working knowledge of Microsoft Dynamics
Self-motivated, able to independently manage various activities with minimal supervision.
Customer-oriented mindset
Excellent communication, listening and collaboration skills with a problem-solving mindset.
This position is subject to background checks.

Benefits:

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