About You:You like to solve problems. Amid uncertainty, you develop an independent perspective and know how to structure information and initiatives to make them meaningful. You communicate clearly across levels - from the shop floor to engineering managers to C-level executives - and you're customer-focused, excited to partner with customers to deliver measurable impact. You've figured out how to use AI to get more done in less time, and you're curious what else is possible.
What skills do I need?- 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or another client-facing role in the manufacturing and operations industry
- Direct experience implementing change in manufacturing shop floor operations or business information technology systems in operational environments
- Experience creating and leading executive presentations in enterprise and multicultural business environments
- Experience coordinating and leading action across cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services)
- Ability to travel (estimated 20%)
- BA/BS required; MBA/Masters a plus
Key Responsibilities:- Manage a portfolio of customer accounts, tracking usage and health relative to their digital transformation with Tulip
- Guide customers to use Tulip to improve their operations through digitization, recommending use cases and tracking and communicating ROI
- Act as a trusted partner to customers, managing contract renewals and supporting commercial expansion
- Coordinate across internal teams - including Customer Support, Professional Services, Product Management, and Sales - to resolve customer needs
- Build and improve internal processes and content to help scale and mature the Customer Success function
- Communicate account health, risk, and ROI clearly to both customer stakeholders and internal leadership
- Partner with Sales during account handoff and onboarding to ensure a smooth transition into active usage
- Identify expansion opportunities within existing accounts based on customer usage patterns and business goals
Key Collaborators:- Customers
- Tulip's partners, who may also be supporting an account
- Professional Services
- Support teams
- Sales
- Product Management
Working At TulipWe know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office with diverse and inspiring colleagues
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $100,000 - $160,000 per year.
