This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.About You:
- You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful
- You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives
- You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments
- You are customer-focused and excited to partner with customers to deliver measurable impact
- You've figured out how to use AI to get more done in less time, and you're curious about what else is possible.
What skills do I need?- 6+ years in customer success, account management, or a client-facing consulting role, with meaningful experience owning a portfolio of enterprise accounts
- Experience working with manufacturing, industrial, or operations customers, including direct experience implementing shop-floor or operational change; familiarity with MES, ERP, or shop-floor systems is a plus
- Track record of driving renewals, expansion, and net revenue retention across a book of business
- Experience creating and leading executive presentations and strategic conversations with VP+ stakeholders, with exposure to enterprise corporations and multicultural business environments
- Experience coordinating and leading action among cross-functional teams (e.g., Sales, Product, Engineering, Marketing, Professional Services)
- Data-driven approach to measuring and communicating customer value and account health
- Ability to travel up to 20% of the time
- Bachelor's degree or equivalent practical experience, Masters/MBA is a plus
Key Responsibilities:- Own the strategic relationship and long-term success plan for a portfolio of Tulip's large manufacturing customers, building executive-level relationships with VP and C-suite stakeholders
- Drive customer adoption and value realization by aligning Tulip's platform to each customer's operational goals, and expand from initial sites to the wider plant network
- Monitor account health, run regular business reviews, and lead renewal and retention strategy across your book of business
- Identify and co-own expansion opportunities within your accounts and partner with Sales to drive new revenue
- Mentor and coach other CSMs on account planning, executive communication, and risk management
- Partner with Product, Support, and Technical Account Managers to resolve customer issues and support system integrations across your accounts
Key Collaborators:- Customers
- Solution Engineering
- Product Management
- Support
- Sales
- Tulip Partners
Working At TulipWe know even great candidates experience imposter syndrome. Even if you don't match every requirement, applying gives you the opportunity to be considered.
We're building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:
- Direct impact on product and culture
- Company equity
- Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
- Flexible work schedule and unlimited vacation policy
- Virtual company events and happy hours
- Fitness subsidies
- An inclusive, dog-friendly office with diverse and inspiring colleagues
The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $100,000 - $160,000 per year and is eligible for on-target earnings (OTE).
