Full Job Description
Job Description
What you'll bring
You have experience in customer-facing roles and are developing your career in enterprise Customer Success.
• Background in consulting or account management, with developing skills in customer success management and customer retention.
• Comfortable applying AI tools in daily work - including agentic AI practice, context engineering, AI adoption, AI output quality assurance, and AI-assisted automation and prototyping.
• Strong communication skills and the ability to establish trust, with emotional intelligence and cultural awareness that support inclusive stakeholder relationships.
• Sound business acumen and knowledge of business processes or industries, with the ability to develop a clear customer value proposition and stay genuinely customer-oriented.
• An analytical approach to complex problems, with a collaborative approach to account governance and purposeful customer engagement.
What you'll build
You will complete a 10-month learn-apply program combining classroom and field phases to build your skills as a CSM.
• Work through a curriculum covering digital transformation, business acumen, solution and industry knowledge, and customer success strategy.
• Complete field phases alongside practiced CSMs, gaining mentoring and on-the-job training in your local market.
• Work directly with customers, developing functional skills in retention, value realization, and account management.
• Build customer engagement and account governance capabilities through real-world application in a live CSM team.
• Develop your solution portfolio knowledge and prepare to take on full CSM responsibilities at the end of the program.
Qualifications
Additional Information
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
