This position requires access to customer data. The successful candidate must be a U.S. citizen; SAP NS2 does not offer visa sponsorships for this role. Must be able to obtain and maintain a security clearance.This position requires up to 80% travel, or travel as needed by the customer.All internal applicants must have manager approval to transfer.Job DescriptionWhat you'll bringBring your developing skills in business software implementation consulting and/or support, SAP engineering and maintenance-related services, customer-facing communication, and presentations. If you can understand a customer's business model, advise on solution operations that support business continuity, build trusted relationships with key customer stakeholders, measure and communicate business value, and contribute to the successful delivery of Premium Engagements, you are ready for this level.
- A bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience. A combination of equivalent work and life experience will be accepted in lieu of a degree.
- One or more years of work experience in business software implementation consulting and/or support.
- Previous work experience and understanding of SAP engineering, maintenance, or maintenance-related services.
- Demonstrated customer-facing communication and presentation skills.
- Understanding of ERP software implementation concepts.
- Awareness of the SAP Maintenance Portfolio, its value, and delivery, including SAP Enterprise Support, SAP Standard Support, SAP Product Support for Large Enterprises, SAP MaxAttention, and SAP ActiveEmbedded.
- Strong verbal and written communication skills.
What you'll buildAs a member of the NS2 Service and Support MaxSecure Delivery team, you will support Premium Engagement delivery execution and contribute to the revenue and growth initiatives of NS2 Support as they relate to the delivery of MaxSecure engagements, support services, and associated support contracts, including SPSLE and SES.
You will be directly engaged in delivering MaxSecure contract components in collaboration with customers, the SAP AGS Center of Expertise (CoE), BackOffice, NS2 CoE, NS2 BackOffice, SAP Consulting, and SAP Active Global Support.
You will contribute to safeguarding and optimizing the adoption and consumption of digital innovation in SAP-centric solutions at the customer.
Where you belongAt SAP NS2, you will be part of the NS2 Service and Support MaxSecure Delivery team, working across customers and SAP and NS2 delivery organizations to provide secure, high-quality Premium Engagement support. Together, we foster a customer-centric environment in which technical expertise, proactive engagement management, effective stakeholder collaboration, and continuous attention to customer outcomes help customers realize the value of their SAP solutions. You will be expected to travel up to 80% or as needed by the customer.
QualificationsSkills: Customer Engagement • Trusted Advisor • Premium Engagement Delivery • SAP Support • SAP Engineering • SAP Maintenance Services • ERP Software Implementation • Customer Relationship Management • Stakeholder Management • Engagement Planning • Service Delivery • Revenue Forecasting • Financials (ECC) • Risk Identification • Escalation Management • Incident Management • Ticket Resolution • Business Continuity • Customer Communication • Presentation Skills • Verbal and Written Communication • Business Value Measurement • Outcome Reporting • SAP Virtual Account Team (VAT) Collaboration • SAP Center of Expertise (CoE) Collaboration • MaxSecure • SPSLE • SES • Security Clearance Eligibility • Travel Flexibility
Additional InformationAll your information will be kept confidential according to EEO guidelines.
