About the RoleAs a Customer Success Engineer at Sprig, you will help customers successfully deploy, integrate, troubleshoot, and scale Sprig across their organizations. You'll partner directly with product teams, researchers and technical stakeholders to solve complex challenges and ensure customers maximize the value of our platform.
This role sits at the intersection of Customer Success, Solutions Engineering, Product, and Engineering. You'll serve as a trusted technical advisor to customers while also acting as a strong internal advocate for customer needs and product improvements.
This is an ideal role for someone who enjoys technical problem solving, customer interaction, and cross-functional collaboration in a fast-moving environment.
This is a hybrid role based in our San Francisco office 4x per week.
Your Impact- Partner directly with customers to troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments, and platform configuration
- Lead technical onboarding and implementation support to help customers successfully roll out Sprig across their teams and workflows
- Conduct technical demos and solution consultations aligned to customer business goals and technical requirements
- Collaborate closely with Product and Engineering teams to help isolate common customer requests, test workarounds and new feature releases, and make technical documentation updates to assure customer success
- Act as a trusted advisor to customers by recommending best practices, creative solutions, and scalable workflows that maximize platform adoption and long-term success
- Partner closely with Sales and Customer Success teams to support technical evaluations, expansions, and customer growth opportunities
Your Strengths- 2-5+ years of experience in Technical Customer Success, Solutions Architecture, Implementation Engineering, Technical Support Engineering, or similar customer-facing technical roles
- Strong troubleshooting and problem-solving mindset with a genuine curiosity for understanding how systems work
- Comfortable working with APIs, SDKs, frontend integrations, and technical documentation
- Familiarity with JavaScript, CSS, SQL, REST APIs, and modern web or mobile application architectures (iOS, Android)
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple customer conversations and priorities simultaneously
- Highly collaborative and energized by working cross-functionally with Sales, Product, Engineering, and Customer Success teams
- Experience supporting SaaS products or enterprise software platforms is preferred
- Familiarity with product development, UX research, analytics, or digital experience tooling is a plus
Benefits & Perks- Competitive Salary
- Competitive Employee Equity
- 401K Program
- Medical, Dental, and Vision Benefits
- FSA/HSA Benefit
- $175/month Commuter Benefit
- Additional Wellbeing Benefits
- Flexible Paid Time Off
- Paid Parental Leave
- Professional Development Stipend
- Lunch and dinner provided daily
- Company Sponsored Social Events
At Sprig, we pride ourselves on being a people-first company, where your contributions truly matter and are valued. We were recently awarded by Fortune as top 50 best places to work in the US, and top 50 Places to Work in the Bay Area by Built In. Come join our mission of building products users love and have a real impact on Sprig's future.
