We are looking for a
Customer Success Engineer I to drive long-term value creation and technology adoption across our SMB customer portfolio. As the Customer Success Engineer I on our
Customer Success team, you will work closely with customers, Sales, Professional Services, and Product teams to ensure customers maximize their return on investment and achieve measurable performance gains. Your strengths in consultative problem-solving, construction industry workflows, and cross-functional technical orchestration will drive your success.
You will report to the Manager, Customer Success and will be based remotely within the US but must reside in a Central Standard (CST), Pacific Standard (PST) or Mountain Standard (MST) time zone.
What You'll Do- Leverage customer analytics, usage metrics, and industry best practices to deliver actionable recommendations that maximize platform return on investment and drive continuous operational improvement.
- Architect and present value-focused solutions that directly address customer business challenges to accelerate software adoption across their organizations.
- Keep customer leadership informed on platform roadmaps and new feature releases so they can continuously capitalize on leading-edge technology.
- Serve as a dedicated technical advisor by guiding customers through complex technical needs and escalations to maintain high satisfaction and provide a vital feedback loop to the product team.
- Lead tailored product demonstrations and align internal and external cross-functional technical resources to successfully resolve customer needs.
- Maintain deep expertise across platform capabilities, service offerings, and evolving industry standards to ensure you provide the most relevant and impactful guidance.
- Support and mentor team members while collaborating across the organization to refine processes and elevate our global customer engagement standards.
- Travel up to 10% domestically to conduct on-site customer consultations and participate in industry events that strengthen partnerships.
What You Bring- 1+ years of direct experience within the construction sector to ensure you deeply understand the daily challenges and operational workflows of our users.
- Solid understanding of various industry sectors and standard project workflows, such as bidding, Requests for Information (RFIs), and scheduling, so you can speak the customer's language and offer relevant solutions.
- Proven track record in customer-facing technical roles, such as Customer Success, Technical Pre-Sales, or Solutions Consulting, demonstrating your ability to build trust in a software environment.
- Exceptional written, verbal, and virtual presentation skills to effectively convey complex technical concepts to diverse customer audiences and stakeholders.
- Strong analytical and problem-solving capabilities to translate raw data and complex customer requirements into actionable business insights that drive platform adoption.
- Rapid learning curve with the ability to grasp platform architectures and cloud capabilities to quickly adapt to emerging technologies and customer needs.
- Ability to partner effectively across internal departments, including Sales and Product, to execute time-sensitive customer projects and achieve account goals.
- Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, Computer Science, or equivalent education level / experience to provide a strong foundational understanding of the technical and industry landscape.
Strong-fit Background Might Include -- Project Manager
- Site Superintendent
- Controllers
- Project Engineer
- Estimator
Discover our recruiting process and interview tips from our talent acquisition team on our #LifeAtProcore blog.
Additional InformationBase Pay Range:67,840.00 - 93,280.00 USD Annual
On Target Earning Range:84,800.00 - 116,600.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
