Customer Strategy Lead - GCC will lead U.S. customer strategy and end-to-end engagement for Growth - Cross Category platforms, including GLP-1, Medicare Advantage OTC, Soccer, Women's Wellness, Kids' Health, and future growth platforms. Convert platform strategies into retailer priorities, commercial plans, and measurable omnichannel execution. Serve as GCC's single Customer Strategy & Planning interface with Sales and bring one aligned, brand-agnostic voice to customers.
KEY ACCOUNTABILITIES- Own GCC customer segmentation and growth plans, defining priority retailers, customer roles, and growth targets.
- Lead end-to-end engagement plans linking platform strategy, retailer needs, commercial milestones, and senior sponsorship.
- Convert GCC strategies into retailer plans, omnichannel activation, and category-growth stories, mobilizing the right brands and capabilities.
- Serve as GCC's single Sales interface and coordinate Marketing, Category/Insights, Shopper, Analytics, and Finance.
- Prioritize where and how proven executions scale across priority customers while enabling targeted tests that address clear learning needs.
- Set KPIs and measure the incrementality of GCC activation above the base business, using results to guide enterprise-wide investment and scaling decisions.
- Partner with the GCC team, lead one direct report, and model pace, resilience, and accountability.
OUTCOMES & MEASURES OF SUCCESS- Tiered customer plans align resources and sponsorship to the highest-value retailers.
- Incremental net sales, sell-in, and activation results are attributable to GCC platforms.
- Successful pilots become repeatable playbooks scaled across priority customers.
- Plans, budgets, KPIs, risks, and actions remain visible through a consistent performance cadence.
- GCC is embedded in customer planning with clear ownership, one commercial narrative, and an effective team.
Location: Berkeley Heights, NJ (Hybrid - 3 days onsite per week)
Salary range: $137,185 - $188,630 USD annually plus an annual bonus.
Why you?Basic Qualifications: We are looking for professionals with these required skills to achieve our goals:
- 8+ years in CPG customer or sales strategy, category/insights, shopper marketing, omnichannel activation, or a related field.
- Proven ability to turn portfolio strategies into customer plans, retailer narratives, and executable activation.
- Expertise in segmentation, engagement planning, commercial planning, and performance measurement.
- Success leading cross-functional work in a matrix and influencing senior internal and customer stakeholders.
- Ability to lead through ambiguity and influence through leadership, with the entrepreneurship, resilience, executive presence, and accountability to turn strategy into action and develop others.
Preferred Qualifications:If you have the following characteristics, it would be a plus:
- Customer strategy or activation experience with Walmart, Amazon, and/or Costco.
- Fluency in digital commerce, omnichannel activation, retail media, and digital shelf.
- Experience scaling multi-brand, cross-category platforms or pilots; consumer health familiarity is a plus.
- Bachelor's degree required; advanced degree or relevant leadership development is a plus.
BenefitsHaleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program. This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave. On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family. We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.
Job Posting End Date2026-10-26
