Bachelor's degree in Engineering, Business, Quality, or related field
5+ years of experience in project/program management, engineering, and/or customer quality
Strong project and stakeholder management skills
Excellent communication and presentation skills
Proven ability to lead cross-functional initiatives and influence without direct authority
Strong analytical and problem-solving abilities
PMP certification preferred
Experience with customer-facing quality programs or escalation management
Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
Experience working in a global organization preferred
Responsibilities
Lead customer quality programs from concept through implementation
Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
Develop executive presentations, project updates, dashboards, and leadership communications
Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations
Benefits
Opportunity to lead impactful customer quality initiatives
Collaborative work environment with cross-functional teams
Engagement with customers to directly influence product quality
Involvement in cutting-edge quality transformation initiatives
Potential for professional growth in a global organization
Full Job Description
General Information
Req #
WD00106106
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, October 9, 2026
Working time:
Full-time
Additional Locations: * United States of America - North Carolina - Morrisville
Description and Requirements
Lenovo is seeking a Customer Quality Program Manager to lead initiatives that enhance customer experience, improve product quality, and drive measurable business outcomes.
Working across engineering, quality, services, and leadership teams, this role identifies opportunities, aligns stakeholders, and delivers programs that turn customer insights into meaningful improvements for Lenovo products, services, and processes.
Key Responsibilities:
Lead customer quality programs from concept through implementation
Partner with customers and internal stakeholders to identify quality challenges and drive corrective actions
Manage strategic initiatives focused on customer experience, quality improvement, and operational excellence
Coordinate cross-functional teams across engineering, quality, services, manufacturing, and product development
Develop executive presentations, project updates, dashboards, and leadership communications
Support quality transformation initiatives, including analytics, AI enablement, automation, and process improvement
Lead customer engagement activities, onsite visits, pilot programs, and feedback collection efforts
Drive awareness and adoption of quality initiatives through communications, campaigns, and best-practice sharing
Identify emerging risks, opportunities, and trends and translate them into actionable business recommendations
Qualifications:
Bachelor's degree in Engineering, Business, Quality, or a related field
5+ years of experience in project/program management, engineering, and/or customer quality
Strong project and stakeholder management skills
Excellent communication and presentation skills
Proven ability to lead cross-functional initiatives and influence without direct authority
Strong analytical and problem-solving abilities
PMP certification preferred
Experience with customer-facing quality programs or escalation management
Experience with data analytics, Power BI, AI, or digital transformation initiatives preferred
Experience working in a global organization preferred
Basic Requirements:
Bachelor's degree
5+ years of project/program management, engineering, and/or quality experience
#LI-MM5
Additional Locations: * United States of America - North Carolina - Morrisville
About Lenovo
Lenovo is a multinational technology company that designs, develops, and sells a wide range of computer hardware and electronics. The company was founded in 1984 and is headquartered in Beijing, China. Lenovo is one of the largest computer manufacturers in the world and operates in over 60 countries. The company's products include laptops, desktops, tablets, smartphones, and servers. Lenovo is committed to innovation and has a reputation for producing high-quality products that are both reliable and affordable.
