Customer & Order Management Specialist

We are seeking a highly organized and versatile Customer & Order Management Specialist to serve as the operational backbone for our commercial and supply chain teams. This cross-functional role requires a proactive problem-solver who can seamlessly navigate between customer engagement, inventory management, financial coordination, and general office administration. You will be responsible for ensuring the smooth execution of the order-to-cash process, utilizing NetSuite to generate quotes, process orders, and maintain accurate inventory records. The ideal candidate is detail-oriented, customer-focused, and comfortable wearing multiple hats in a fast-paced, high-growth environment. Key Responsibilities • Quote & Order Management: o Generate, review, and issue accurate customer quotes and proposals within NetSuite. o Manage end-to-end order entry, ensuring all customer purchase orders are processed promptly and accurately. o Maintain and update customer records, pricing tiers, and order statuses in the ERP/CRM systems. • Customer Engagement & Support: o Serve as the primary point of contact for customer follow-ups regarding order status, shipping timelines, and product availability. o Proactively communicate any delays or issues to customers and internal sales teams, ensuring a high level of customer satisfaction. • Inventory Management: o Monitor and manage inventory levels to support sales forecasting and fulfillment. o Coordinate with manufacturing, warehouse, and supply chain teams to reconcile inventory records and prevent stockouts or overages. • Finance & Billing Coordination: o Partner closely with the Finance and Accounting departments to resolve payment discrepancies, billing issues, and account holds. o Follow up on outstanding invoices and assist in accounts receivable (AR) payment resolution. • General Administration: o Provide comprehensive administrative support to the sales and operations teams. o Assist with ad-hoc reporting, data entry, and special projects as needed to support business growth. Required Qualifications • Education & Experience: o Bachelor's degree (BA/BS) with 5+ years of relevant professional experience in sales operations, administration, or order management; OR o 10+ years of proven, directly relevant experience in business administration, customer support, and operations. • Software Proficiency: Hands-on experience working with ERP and CRM systems; direct experience using Oracle NetSuite for quoting and order entry is highly preferred. • Analytical & Detail-Oriented: Strong administrative skills with a high degree of accuracy in data entry and record-keeping. • Communication Skills: Excellent written and verbal communication skills, with the ability to maintain professionalism when interfacing with external customers and internal finance/engineering teams. • Problem-Solving: Ability to independently troubleshoot payment resolutions, order bottlenecks, and inventory discrepancies. Preferred Qualifications • Experience working in a manufacturing, hardware, or hardware-tech startup environment. • Advanced proficiency in Microsoft Excel or Google Sheets (vlookups, pivot tables) for inventory and sales reporting. • Understanding of basic accounting or order-to-cash financial principles. Compensations Range: The expected base salary range for this position is between $95,400.00 - $143,200.00 The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. Disclosures: Pay Transparency Disclosure: This compensation and benefits information is based on Lyten's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge. In addition to base pay this position is eligible for tier based bonus and equity, healthcare, dental, vision, corporate discounts, paid holidays, PTO and sick time, 401K, employee relocation plan (if applicable)