The Opportunity We're looking for a Customer Operations Specialist to scale the core operational infrastructure behind customer onboarding, payroll, and payments across multiple countries. In this role, you'll own complex cross-functional workflows, identify operational bottlenecks, and build automated systems to drive efficiency. You'll work closely with Product, Engineering, Sales, and our in-country partners.
The ideal candidate is a structured problem solver with experience scaling operations at a high-growth tech platform, marketplace, or fintech. You love turning messy, ambiguous processes into robust, scalable systems and thrive in a fast-paced environment.
Roles & Responsibilities - Own and continuously improve the workflows behind customer onboarding, payroll, payments and the full customer lifecycle across multiple countries
- Use data to identify bottlenecks, errors and risks early, then redesign processes so issues don't repeat
- Manage relationships with in-country partners and external providers across time zones to maintain quality, speed and accuracy
- Build checks into payments and onboarding workflows that catch errors and risk before they reach customers
- Define operational KPIs, build dashboards and analyses, and turn findings into clear recommendations for leadership
- Translate customer and operational pain points into clear requirements for Product and Engineering
- Lead cross-functional projects from analysis and planning through to rollout
Great Candidates Will Have - At least 5 years of total experience across operations, consulting, or analytics, including 2+ years running operations at a high-growth marketplace, fintech, or scaling startup in areas such as partner operations, risk and fraud, trust & safety, catalog operations or market expansion
- A systems mindset, with the ability to design a clear process and build the workflow that enforces it
- Strong, structured communication skills and comfort working with Product, Engineering, Sales and leadership
- High ownership, comfort with ambiguity and experience in a fast-paced startup environment
- Experience writing internal policies and playbooks that enable the team to scale
- A degree in commerce, business, economics, finance or a related field; an MBA or PMP is an asset
About the Borderless AI team - We're an early-stage company that values in-person collaboration, working together five days a week at our Toronto HQ
- We offer a healthy benefits & perks package, including free lunch every day
- We're obsessed with our customers, and they drive most of our decisions
- Big challenges don't scare us. We're solving global problems that take creativity, technology and determination. Be part of the impact!
- You'll have a high degree of autonomy and trust, backed by real empowerment and support
Thank you for your interest. Only candidates under consideration will be contacted.
Salary Range: $75,000.00 - $90,000.00 
