Full Job Description
As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.
Responsibilities includes:
• Handling incoming SFDC cases reported by field AEs and customers.
• Report any tool bugs to R&D and work with field AE and customer to collect necessary collaterals and/or testcases.
• Test R&D fixes/patches.
• Tracking customer metrics in JIRA system, generating quality report for management.
• undefined
Position Requirements:
• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 1 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• General knowledge of design debug techniques and a strong understanding in logic design.General knowledge in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Experience with emulation, Cadence's Palladium product preferred.
• General knowledge in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
• General knowledge in PCIe, USB and Ethernet protocol.Excellent communication skills.
• Must have ability to communicate complex issues to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.
The annual salary range for California is $105,000 to $195,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.
