Applied Materials, Inc

Customer Business Operations Specialist IV

Applied Materials, Inc • $116K — $159K *
Santa Clara, CA 95051In-Person
Consumer Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree or equivalent experience.
  • 7-10 years in Sales Operations or related fields.
  • Experience supporting strategic accounts in a cross-functional setup.
  • Strong grasp of demand planning and contract execution processes.
  • Proven project leadership and process improvement skills.
  • Strong analytical and problem-solving capabilities.
  • Familiarity with ERP systems, especially SAP.

Responsibilities

  • Own customer demand planning and delivery for strategic accounts.
  • Collaborate with various teams to develop delivery strategies.
  • Monitor demand and address fulfillment risks proactively.
  • Support complex delivery scenarios to enhance customer satisfaction.
  • Identify and mitigate operational risks relating to revenue.
  • Serve as a primary contact for challenging customer issues.
  • Lead cross-functional initiatives to improve operational efficiency.

Benefits

  • Comprehensive benefits package.
  • Participation in a bonus program.
  • Eligibility for a stock award program.
Full Job Description
About the Role:

We are seeking an experienced Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe while driving operational excellence, customer satisfaction, and revenue assurance. This role combines ownership of customer demand planning, strategic delivery management, contract execution, and revenue risk mitigation with opportunities to lead cross-functional initiatives, influence business outcomes, mentor team members, and improve critical business processes. The successful candidate will serve as a senior member of the Customer Business Operations/Order Management organization, providing subject matter expertise, operational guidance, and business insights while helping develop organizational capabilities and drive execution of key business initiatives.

The ideal candidate is a strong operational leader who thrives in a fast-paced environment, enjoys solving complex problems, and is passionate about delivering exceptional customer and business outcomes.

Key Responsibilities:

Customer Demand Planning & Delivery Management
  • Own customer demand planning activities and delivery alignment for assigned strategic accounts.
  • Partner with Sales, Business Management, Business Operations, WWOPS, Finance, and Order Management to develop delivery strategies supporting customer and business objectives.
  • Monitor customer demand, delivery commitments, capacity constraints, and fulfillment risks, driving proactive resolution plans.
  • Support large-order planning and complex delivery scenarios to improve predictability and customer satisfaction.


Revenue Assurance & Risk Mitigation
  • Identify, assess, and mitigate operational, delivery, contractual, and revenue-related risks.
  • Serve as a primary point of contact for complex customer and operational issues, driving resolution through cross-functional collaboration.
  • Evaluate risks and opportunities impacting bookings, shipments, and revenue timing and provide recommendations to management.
  • Escalate critical business issues as appropriate and facilitate stakeholder alignment and resolution.


Contract & Commercial Execution
  • Support execution of customer agreements, enhanced terms, and entitlement requirements while ensuring operational alignment to approved business commitments.
  • Partner with Sales, Legal, Trade Compliance, Tax, Treasury, Finance, and other stakeholders to facilitate deal execution and issue resolution.
  • Ensure required documentation, approvals, and supporting records are maintained in accordance with business and compliance requirements.
  • Provide operational guidance related to contract execution, entitlement requirements, and commercial processes.


Cross-Functional Leadership & Process Improvement
  • Lead moderately complex cross-functional projects and initiatives that improve customer experience, operational effectiveness, and business performance.
  • Identify opportunities for process improvements and support implementation of automation, digital tools (including AI), and best practices.
  • Influence and collaborate with stakeholders across functions, geographies, and organizational levels to achieve business objectives.
  • Share knowledge, mentor team members, and contribute to organizational capability development.


Business Analysis & Reporting
  • Analyze customer, operational, delivery, and revenue-related data to identify trends, risks, and opportunities.
  • Develop business analyses, operational insights, and recommendations that support management decision-making.
  • Prepare and present business reviews, escalation summaries, and performance updates to management and stakeholders.


Business Expertise
  • Strong understanding of customer demand planning, strategic delivery management, contract execution, customer fulfillment, and revenue assurance.
  • Demonstrated business acumen with the ability to understand how operational decisions impact customer outcomes, financial performance, and business objectives.
  • Experience working with ERP systems, business intelligence tools, and customer-facing business processes.
  • Applies specialized functional knowledge and sound judgment to resolve moderately complex business issues independently.


Leadership
  • Demonstrated ability to lead projects, initiatives, and business outcomes across matrixed organizations without direct authority.
  • Proven ability to influence stakeholders, build consensus, and drive execution in complex business environments.
  • Serves as a subject matter expert and resource for customer business operations processes and practices.
  • Provides guidance and mentoring to less experienced team members.


Problem Solving
  • Uses analytical thinking, specialized expertise, and independent judgment to resolve moderately complex operational and business challenges.
  • Identifies root causes, assesses risks, and develops practical solutions that balance customer requirements with business objectives.
  • Exercises discretion and judgment within established policies and business guidelines.


Interpersonal Skills
  • Excellent written, verbal, presentation, and communication skills.
  • Strong relationship-building skills with demonstrated ability to collaborate across multiple functions, geographies, and organizational levels.
  • Ability to communicate complex business issues effectively and influence outcomes through collaboration and expertise.


Required Qualifications
  • Bachelor's Degree or equivalent experience.
  • 7-10 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Demand Planning, Customer Support Operations, or related business functions.
  • Experience supporting strategic customer accounts and working in a cross-functional business environment.
  • Strong understanding of demand planning, contract execution, customer fulfillment, revenue-related business processes, and risk management.
  • Experience leading projects and driving process improvements.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Experience with ERP systems (SAP preferred), business intelligence tools, and operational reporting.


Preferred Qualifications
  • Semiconductor, capital equipment, manufacturing, or other high-technology industry experience.
  • Experience supporting North America and Europe customer accounts.
  • Experience with customer demand planning, contract management, entitlement processes, and revenue assurance activities.
  • Experience with automation, process optimization, data analytics, AI-enabled tools, or digital transformation initiatives.
  • Demonstrated experience serving as a subject matter expert and leading cross-functional initiatives.


Additional Information

Time Type:
Full time

Employee Type:
Assignee / Regular

Travel:
Yes, 20% of the Time

Relocation Eligible:
No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

About Applied Materials, Inc

Applied Materials specialize in materials engineering solutions. They optimize equipment and fab operations through consulting, spare parts, services, and automation software. They also provide supply chain services from transactional spares through programs, rebuilds, and forecasted parts management. Their products and technologies include semiconductors, displays, roll web coating, solar, and automation software.

**Applied Materials, Inc. Careers**

Join the innovative world of Applied Materials, Inc., a leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our global team is driving innovation and growth in the industries we serve. This is where your expertise can make a true impact.

Work You’ll Do

At Applied Materials, Inc., you will be part of a company that prides itself on fostering a culture of innovation, diversity, and professional growth. As a member of our team, you will lead groundbreaking projects at the intersection of technology, leadership, and engineering excellence. We offer a variety of job opportunities that allow you to explore your potential and push the boundaries of what's possible.

Innovate and Lead

Join a team where innovation is at the heart of everything we do. You will work alongside the brightest minds in the industry, utilizing your skills to contribute to projects that are not only exciting but also crucial for technological advancements. Our leadership is committed to providing you with the guidance and support needed to achieve your career goals.

Career Growth and Opportunities

Whether you are looking for an internship, a full-time position, or leadership roles, Applied Materials, Inc. provides an array of career paths to help you achieve your professional aspirations. Our commitment to career growth is evident through extensive training programs and opportunities for advancement.

Diversity and Inclusion

At Applied Materials, Inc., we believe that diversity fuels innovation. We are dedicated to building a diverse team that reflects the global communities we serve. Our diversity training programs are designed to enhance collaboration and foster an inclusive environment where all employees can thrive.

Benefits and Culture

Our employees enjoy a range of benefits that support both their professional and personal lives. From health and wellness programs to competitive retirement plans, we ensure that our team is taken care of. The culture at Applied Materials, Inc. is built on collaboration, respect, and a commitment to excellence.

Join Our Team

Explore the job opportunities at Applied Materials, Inc. and find the position that matches your skills and passions. We are continuously hiring and looking for individuals who are curious, creative, and ready to drive innovation in a dynamic industry.

Stay Connected

Keep up to date with the latest company news, career tips, and industry insights by joining our network. Engage with us on professional networking platforms and stay ahead in your career journey.

Apply Now

Ready to take the next step in your career? Submit your resume, prepare for your interview, and join a team that’s dedicated to materializing the technologies of tomorrow. Discover the impact you can make at Applied Materials, Inc. and help us shape the future.

SEARCH APPLIED MATERIALS JOBS

--- This page for Applied Materials, Inc. Careers incorporates all the requested elements, maintaining the "Company Content Style" with a focus on innovation, career growth, and the dynamic team environment.
Learn more about Applied Materials, Inc
Size
27,000 employees
Market Cap
$80.7 billion
Industry
Manufacturing & Automotive
Net Income
$3.8 billion
Founded
1967
5 Year Trend
+11.9%
Revenue
$18.2 billion
NASDAQ
AMAT
* Ladders Estimates

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