Customer Business Operations Specialist IIIJob Function: Sales Operations III
Business Title: Customer Business Operations Specialist
Region Coverage: North America and Europe (AMNA & AME)
About the RoleWe are seeking a Customer Business Operations (CBO) professional to support strategic customer accounts across North America and Europe by coordinating customer demand requirements, delivery execution, contract administration activities, and revenue-related business processes.
This role works closely with Sales, Business Management, WWOPS, Finance, Order Management, and other cross-functional teams to help ensure customer commitments are met, business risks are identified, and operational processes are executed effectively. The successful candidate applies knowledge of customer business operations processes to resolve day-to-day issues, support business objectives, and contribute to continuous improvement efforts.
The position operates with general supervision while exercising sound judgment within established policies and procedures.
Key ResponsibilitiesCustomer Demand Planning & Delivery Coordination- Support customer demand planning and delivery management activities for assigned customer accounts.
- Coordinate with Sales, Business Management, WWOPS, Order Management, and other stakeholders to support customer delivery commitments.
- Monitor customer demand changes, forecast updates, and operational impacts and communicate potential concerns to appropriate stakeholders.
- Assist in managing large or complex orders to support execution and customer satisfaction.
- Maintain required operational data, reports, and account-related information.
Revenue Assurance & Risk Management- Identify and communicate delivery, operational, contractual, and revenue-related risks to management and business partners.
- Support issue resolution activities associated with customer commitments, shipment timing, and revenue-related processes.
- Assist in evaluating business impacts and implementing approved mitigation plans.
- Escalate issues appropriately following established business processes.
Contract & Commercial Support- Support execution of customer agreements, enhanced terms, and entitlement-related activities.
- Coordinate with Sales, Legal, Trade, Finance, Tax, Treasury, and Order Management teams to facilitate operational execution of approved customer commitments.
- Ensure business documentation and records are maintained accurately and in accordance with company guidelines.
- Assist in resolving contract execution and operational process issues.
Cross-Functional Collaboration & Process Improvement- Work collaboratively with cross-functional teams to support achievement of customer and business objectives.
- Participate in projects and business initiatives designed to improve operational efficiency and customer experience.
- Identify process gaps and recommend improvement opportunities.
- Support adoption of new tools, systems, and business processes.
Business Analysis & Reporting- Gather, analyze, and maintain customer and operational data to support decision-making.
- Prepare recurring reports, performance metrics, and business summaries.
- Support management reviews by providing business information, analysis, and status updates.
- Track and communicate key operational metrics and action items.
Business Expertise- Working knowledge of customer demand planning, delivery management, customer fulfillment, and revenue-related business processes.
- Understanding of order-to-cash processes, contract execution concepts, and customer operational requirements.
- Ability to apply established procedures and business knowledge to support operational decisions.
- Experience using ERP systems and business reporting tools.
Leadership- May coordinate activities across multiple functions to support business objectives.
- Builds productive working relationships with internal stakeholders and customers.
- Contributes to project teams and continuous improvement initiatives.
- Demonstrates accountability and ownership for assigned responsibilities.
Problem Solving- Addresses routine to moderately complex operational issues using established processes and guidelines.
- Identifies root causes, gathers information, and recommends solutions for customer and business issues.
- Escalates complex issues requiring management support.
- Exercises judgment within defined procedures and business policies.
Interpersonal Skills- Effective written and verbal communication skills.
- Strong organizational, coordination, and customer service skills.
- Ability to collaborate effectively across multiple functions and geographic regions.
- Ability to communicate operational issues and recommendations clearly.
Required Qualifications- Bachelor's Degree or equivalent experience.
- Typically 4-7 years of experience in Sales Operations, Customer Business Operations, Order Management, Revenue Operations, Supply Chain, Customer Support, Demand Planning, or related business functions.
- Experience supporting customer-facing operational processes within a cross-functional business environment.
- Basic understanding of customer demand planning, customer fulfillment, order management, and revenue-related processes.
- Strong analytical, organizational, and problem-solving skills.
- Experience with ERP systems (SAP preferred), Microsoft Excel, and operational reporting tools.
Preferred Qualifications- Semiconductor, capital equipment, manufacturing, or other technology industry experience.
- Experience supporting strategic customer accounts.
- Experience with customer demand planning, delivery management, contract administration, or revenue assurance activities.
- Experience using data analytics, reporting tools, and business systems.
- Demonstrated ability to work effectively in a fast-paced, matrixed environment.
Additional InformationTime Type:Full time
Employee Type:Assignee / Regular
Travel:Yes, 10% of the Time
Relocation Eligible:No
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
