Radial

CRM Product Manager

Radial • $100K — $120K *
Boston, MA 02115In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years of experience in enterprise CRM product management
  • Familiarity with Microsoft Dynamics CRM is preferred
  • Excellent written and verbal communication abilities
  • Strong organizational and analytical skills
  • Proficiency in collaboration and presentation techniques

Responsibilities

  • Strengthen and maintain the long-term vision and roadmap for the CRM platform
  • Drive innovation and optimization of the CRM platform and its technologies
  • Represent the voice of various stakeholders, including advisors and management
  • Oversee integrations of the CRM platform with related technologies
  • Govern changes and development of the CRM platform
  • Lead communication regarding updates to the CRM platform

Benefits

  • Opportunity to work in a high-service environment
  • Engagement with a diverse set of business units
  • Room for creativity and talent showcase
  • Empower peers to improve customer relationships
  • Involvement in a scrum team for agile development
Full Job Description
Are you a tried-and-true CRM thought leader, eager to bring your talents to a high-touch, high-service company? If so, you'll want to keep reading. We are looking for an enthusiastic manager to partner with us on a unified vision for recruiting prospective advisors. You will do this by teaming up with a wide variety of our business units, ensuring that their needs are met while leveraging the data in our internal CRM to promote positive change. As product owner of our own internal CRM scrum team, you will run the backlog and manage the work for the scrum team, as well as advocate for the internal CRM team. This role will give you the opportunity to showcase your talents and creativity while empowering your peers to connect with our customers-the 1,500+ independent financial advisors we serve-in a whole new way.

Responsibilities:

  • Strengthening and maintaining the long-term vision and road map of our internal customer relationship management platform and related technologies by engaging the current team
  • Driving innovation and full use of the CRM platform and its related technologies by optimizing the current platform and exploring additional opportunities for improvement
  • Representing the voice of our various constituencies (advisors, internal users, managers, and the executive team)
  • Owning any integrations to the CRM platform with related technologies and systems
  • Owning the overall governance related to changes and future development of the CRM platform and its related technologies
  • Leading overall communication of changes related to the CRM platform and its related technologies


Qualifications:

  • 3+ years of enterprise CRM product management experience
  • Knowledge of Microsoft Dynamics CRM is a plus, as well as knowledge of competitor offerings
  • Strong written and verbal communication skills
  • Exceptionally strong organizational, analytic, communication, collaboration, and presentation skills


Experience working with:

  • Workflow analysis and design, along with administration experience for workflow
  • BI implementation strategy a plus
  • Broad business units, as well as executive management
  • Software development teams and client requirements
  • Technical products, vendors, and complex integrations of technologies
  • Agile software development

About Radial

Radial is a leading provider of e-commerce technology and operations solutions for retailers and brands. The company offers a range of services, including order management, payment processing, fraud detection, and customer care. Radial's solutions are designed to help retailers and brands improve their online shopping experiences, increase sales, and reduce costs. The company serves a wide range of industries, including fashion, beauty, electronics, and home goods. Radial is headquartered in King of Prussia, Pennsylvania, and has operations in the United States, Europe, and Asia.
Learn more about Radial
Size
7,000 employees
Industry
Business Services
Founded
1999
* Ladders Estimates

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