Minimum 5 years of experience in Credit & Collections, with at least 2 years in a supervisory role
Experience managing customer claims across multiple types
Advanced proficiency in Microsoft Excel, including XLOOKUPs and pivot tables
Familiarity with AI and automation tools is a plus
Responsibilities
Evaluate creditworthiness of new and existing customers
Proactively manage credit issues and order holds
Identify and resolve discrepancies in customer accounts
Support financial reporting and audit requests
Initiate AI-driven process improvement projects
Supervise and develop Credit & Collections Analysts
Liaise with departments to manage customer orders efficiently
Benefits
Flexible work arrangements
A fun and rewarding team environment
Opportunity to work for an Australian Stock Exchange listed company
Employee assistance program
Paid parental leave policy
Employee discounts of up to 50% on electrical products
Corporate health and wellness benefits including gym discounts and yoga classes
Full Job Description
Credit & Collection Supervisor
About therole:
This role supports the Credit & Collections Manager in executingcredit review, risk reduction, and collections processes across the NorthAmerican region, which currently includes a customer base in the USA, Canada,and Mexico. The Supervisor is responsible for guiding a team of Credit &Collections Analysts through daily account management, collections activity,and claims processing - while serving as a key member of the broader customermanagement team. He/She/They work(s) closely with Sales, Customer Service, andOperations to build positive, lasting relationships with our customer basethrough responsive and exceptional service.
Evaluate the creditworthiness of new and existing customers for review and approval by management
Proactively manage potential credit issues, including customer non-payment and order holds, identifying risk trends and communicating findings with recommended action
Identify and resolve discrepancies with customer accounts, including reconciling major customer accounts with large volume of transactional data
Support the Credit and Collections Manager with financial reports and audit requests where accuracy and timeliness are key
Initiate AI driven process improvement projects to increase workflow efficiency and support the team with adoption of new AI tools in a rapidly changing technologic environment
Assist the Credit & Collections Manager in hiring, onboarding, and developing team members; directly supervise Credit & Collections Analysts, providing day-to-day guidance on account management, collections procedures, and claims processing to ensure tasks are completed accurately and escalations are flagged in a timely manner
Manage upward to ensure expectations are clearly defined, deliverable deadlines are agreed upon, and commitments are met
Assist in continuously improving Credit and Collections procedures and controls, contributing to departmental goals and process efficiency
Liaise with multiple functions of the business - including Sales, Customer Service, and Operations - to ensure customer orders are managed and released within established credit limits
Build and maintain positive relationships with customers across the North American region, serving as a responsive and professional point of contact for account-related inquiries
Education & Experience
Bachelor's degree (BA/BS) required
Minimum 5 years of Credit & Collections experience, including at least 2 years in a supervisory role
Demonstrated experience managing customer claims across multiple claim types - promotional allowances, contractual deductions, returns, and pricing disputes
Technical Skills
Advanced Microsoft Excel proficiency, including XLOOKUPs, pivot tables, and add-ins
Experience with Microsoft Dynamics 365 (D365) ERP system preferred
Working knowledge of or demonstrated interest in AI and automation tools preferred
Analytical & Problem-Solving Ability
Strong analytical skills with the ability to gather, normalize, and interpret complex financial data
Detail-oriented with a consistent track record of accuracy in a high-volume environment
Proven ability to identify process gaps and proactively drive improvements to internal controls and workflows
Communication & Interpersonal Skills
Excellent written and verbal communication skills
Ability to tailor financial information and reporting to audiences with varying levels of financial literacy
Proven ability to build and maintain relationships with internal and external stakeholders
Able to influence and collaborate effectively across departments without direct authority
Leadership & Work Style
Self-directed and capable of identifying and executing critical tasks independently, with appropriate urgency
Comfortable managing shifting priorities in a fast-paced, minimally supervised environment
Collaborative team player with a proactive, solutions-focused approach and a willingness to contribute where needed
What we offer you:
Flexible work arrangements
Competitive compensation package
A fun and rewarding team environment
Opportunity to work for an Australian Stock Exchange listed company
Employee assistance program
Paid parental leave policy
Employee discounts of up to 50% on all our electrical products
Corporate health and wellness benefits such as gym discounts, yoga classes, fruit, and more
To Apply
Come and make your mark with this global leader by applying today via the Apply Now button.
