Position Overview
Reporting to the Sr. Director of Quality & Technical Services, the Corporate Quality Manager - Paper Mills leads quality and technical alignment across the containerboard mills and corrugated converting operations. This role strengthens the connection between paper-machine performance, roll quality, corrugator runnability, and finished-box performance. The manager partners with mills, box plants, sales, and customer teams to improve specifications, testing, problem solving, and process capability while supporting product safety, regulatory, and customer requirements.
Responsibilities
• Lead quality and technical alignment from containerboard manufacturing through corrugating, converting, and finished-box performance with respect to paper quality.
• Provide customer feedback to mill teams on linerboard and medium quality.
• Partner with corrugated plants to improve corrugator runnability and combined-board performance.
• Coordinate investigation of paper- and board-related complaints using mill, corrugator, converting, and customer data to determine root cause and corrective action.
• Coordinate specifications for linerboard and medium.
• Analyze nonconforming material, customer claims, roll performance, combined-board test results, and finished-product trends to identify systemic improvement opportunities.
• Support mill trials at box plants through documented test plans and on-site monitoring when required.
• Conduct quality-system and process audits at paper mills and corrugated plants; share best practices and verify corrective-action effectiveness.
• Provide technical support for key customer service calls.
• Deliver training on paper properties, corrugating fundamentals, combined-board testing, defect recognition, troubleshooting, and specification compliance.
• Work in conjunction with GBP Corporate Continuous Improvement (CI) team to establish quality focused CI techniques and strategies as part of GBP culture.
• Oversee relevant corporate quality applications and reporting tools from a business perspective.
• Assist with internal audits for BRCGS-certified sites and provide backup support for the Product Safety & Quality Compliance Manager.
Qualifications
• Five or more years of experience in a paper mill or corrugator box plant.
• Working knowledge of containerboard manufacturing and corrugated converting processes, including the interaction between paper properties and corrugator performance.
• Ability to communicate technical findings clearly to mill operations, corrugated operations, sales, customers, and suppliers.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Ability to work safely in paper mills, corrugated manufacturing environments, and to traverse stairs and ladders.
In addition, the ideal candidate will have:
• Experience with linerboard, medium, combined-board, and finished-box testing; familiarity with TAPPI, ASTM, ISTA, or equivalent industry test methods.
• Practical knowledge of laboratory conditioning, sampling, calibration, measurement-system control, and test-equipment operation.
• Knowledge of quality-management systems, product safety, regulatory requirements, and audit practices.
• Bachelor of Science in paper science, chemical engineering, mechanical engineering, or packaging.
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division.
