Position Description:We9re looking for a
Corporate Account Manager who9s excited to make an impact. In this role, you will be responsible for retention and the expansion of customers9 investment in ServiceTrade apps and services. You are responsible for a portfolio of high-end customers in a geographic region. You will ensure that your customers understand the ServiceTrade customer journey, increase their business revenue through the investment and adoption of ServiceTrade9s apps and services, and negotiate and secure ongoing renewals with us. You will conduct business reviews, establish growth plans, demonstrate solutions, and ensure that issues are addressed by appropriate departments within ServiceTrade. We provide a team environment and work in conjunction with other ServiceTrade departments, such as Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing.
About you:You are an active listener and ask insightful questions to understand your customers and their businesses. You know how to research and engage with your accounts at multiple levels to understand how our solutions fit into their overall plan for success. You understand the value of having a methodology for understanding business levers and processes, you can make recommendations, take ownership of challenges, and deliver value to your clients. You are polished and professional in your interactions internally and externally.
The successful candidate will be intellectually curious and resourceful, an enthusiastic collaborator, an agile and consultative business partner, and a customer-first thinker. This role is ideal for someone who thrives under pressure, embraces challenges, and consistently achieves outstanding results through commitment, execution, and finesse.
Key Responsibilities and Activities:Maximize Retention and Minimize Churn- Engage key customer executives and users as the primary business point of contact with ServiceTrade customers
- Conduct regular business review conversations remotely and on-site with customers to drive usage, adoption, and value realization within the ServiceTrade application
- Identify Risk Accounts and address potential issues that may prevent customers from maximizing their adoption of ServiceTrade
- Assist customers by escalating issues and needs to Customer Success, Customer Support and Professional Services teams
Increase Customer Investment in ServiceTrade applications and services- Create opportunities for clients to increase their investment in ServiceTrade through business reviews and product demonstrations
- Create quotes, manage sales cycle and close sales orders for expansion and upsell opportunities within ServiceTrade customer base
- Negotiate and close complex renewal contracts that build in growth and additional investment where possible
- Exceed quota by effectively managing pipeline of expansion and upsell opportunities in Salesforce.com in addition to maintaining accurate forecasts of ARR increases
Account Planning & Cross-Functional Collaboration- Develop and maintain account plans that align customer goals with ServiceTrade9s solutions
- Manage internal action plans across Sales, Customer Success, Customer Support, Professional Services, Sales Operations, Product Management, and Marketing to achieve customer goals
Training and Administration- Maintain high level of understanding of the Commercial Service Contractor industry and ServiceTrade products and services through certification and ongoing training
- Master key skills and competencies that are required to perform this role at the highest level
- Prioritize activity through effective time management and scheduling of customer reviews and communications
- Maintain accurate customer account records and effectively document activity in Salesforce.com and other sales tools
Knowledge and Skills- B.A. or B.S. degree with 4+ years of Account Management or equivalent B2B sales experience
- Expertise in SaaS solutions
- Demonstrated history of success in obtaining and hitting sales/revenue quotas
- Possess corporate level presentation/reporting abilities
- Relationship development skills at all levels within a client organization
- Highly organized and ability to prioritize activity and work in a fast paced, team environment
- Selling experience and understanding of sales process required
- Professional oral, written, presentation, and interpersonal communication skills
- Proficiency with Google Apps, Salesforce.com, Gong.io, Zoom or Google Meet preferred
- Some travel experience and ability preferred (
A few things you9ll want to know:What does ServiceTrade do?ServiceTrade is a best-in-class field service management platform that helps commercial fire protection and mechanical service contractors build efficient and growing businesses. With more than a decade of innovation and 1500 customers, ServiceTrade streamlines operations from the field to the office, boosts technician productivity, and enhances the end-customer experience.
Ok, so why should I care about that?Our customers do essential work - often behind the scenes - and our software helps them do it better. They9re smart, hardworking people, and we take pride in helping them grow their businesses, earn more revenue, employ more skilled workers, and deliver greater value to their own customers. When you work at ServiceTrade, your impact extends beyond our walls, supporting communities and markets you might never have thought about - and making work that truly matters every day.
What kind of working environment do you have?We9re a growing business focused on building with intention and operating with purpose. You9ll have meaningful responsibility and the trust to do your best work from the start. We encourage calculated risks and bold experimentation, while providing opportunities to learn, grow, and turn today9s lessons into tomorrow9s breakthroughs-all in service of big ambitions and real customer impact.
Learn more about our culture and values on our About Us page.
What kind of benefits do you offer?- Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions Dental and Vision through Unum
- Flexible Spending Account and Dependant Care Account
- Company-paid Life insurance, STD and LTD
- Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
- 401(k) with up to 3% employer match and NO vesting period
- Flexible PTO policy
- 10 company holidays
- Parental Leave
- Paid Time Off for Volunteering
- Employee Reimbursement Program to use for well-being, technology and/or professional development
Want to know more? Go ahead and apply! Let9s get to know each other.
#LI-Hybrid
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered. (AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, LA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA) 
