Coordinator, Exchange Market Data

As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project managing real-time data implementation and account management. You will be the vital link that our clients depend on. You will also interact with clients in a range of sectors, including the finance and legal industries. You will be working directly with Exchanges across all regions to secure Exchange Agreements and approvals. You will be responsible for mitigating risk through adhering to all internal and external workflows and processes and the management of our client database. We'll trust you to: • Be responsible for onboarding clients onto various Exchange products and driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals. • Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (i.e., calls, chats, emails, etc.). • Work with the Accounting Department to resolve Exchange invoicing issues • Provide dedicated support and relationship management for major firms/internal sales teams. • Mitigate risk for Bloomberg and our Customers by providing stewardship on Exchanges related processes and implementing policy guidelines. • Manage projects (which may vary from internal system enhancement testing to new Exchange policy change). Your responsibilities will include: • Independently managing assigned queues and responsibilities, prioritizing work effectively to ensure timely, accurate, and complete execution. • Developing a strong understanding of Bloomberg's and Exchanges' products • Tracking project milestones and reporting back to all stakeholders. • Analyzing current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation. • Planning and organizing resources to ensure prompt execution of projects. • Liaising with Engineering Teams to articulate system enhancements, test new functionalities, improve workflow inefficiencies, and rectify glitches. • Identifying all areas of risk associated with product implementation. You'll need to have: • Minimum 2 years of experience in customer service roles (interacting with both internal and external clients - customer support or account management roles), preferably in the Finance, Professional Services industry • Experience in data management, processing, maintenance, etc. • Strong interest in learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax) • Knowledge of or an interest in financial markets • Shown ability to adapt quickly to workflow/process changes, learn quickly and be technically savvy • Ability to prioritize a high volume of competing requests, balance multiple priorities and deadlines, and maintain accuracy, quality, and compliance. Ability to display confidence, emotional intelligence, and decisiveness throughout your daily responsibilities • Strong judgment and problem-solving skills, with the ability to assess issues, identify root causes, and determine appropriate next steps solutions. • Be self-motivated with the ability to work independently as well as part of a team We'd love to see: • Experience using the Bloomberg Professional Services (the Terminal) • Keen eye for workflow efficiency opportunities • Previous experience with managing a project • Working knowledge of AI and GPT-based tools, with the ability to apply them effectively to research, analysis, workflow improvement, and productivity. • Professional fluency in an additional language is a plus, particularly Spanish, Portuguese, or French. Does this sound like you? Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/what-we do/ Salary Range = 80,000 - 90,000 USD Annual + Benefits The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.