Date Posted: 11/04/2026
Req ID: 50873
Faculty/Division: VP - Division of University Advancement
Department: Alumni Relations
Campus: St. George (Downtown Toronto)
Position Number: Existing Vacancy: Yes
Description:Your opportunity:In this role, you will coordinate the day-to-day administration of Alumni Relations' awards and recognition programs, supporting nomination and application processes from launch through selection and recognition. You will be a key point of contact for alumni, faculty, staff, students, nominators and other stakeholders, providing guidance on award criteria, eligibility and processes, following up on submissions and deadlines, and helping to resolve questions and issues. You will work with colleagues across the University to ensure award information, application forms and web content are accurate and up to date.
You will also support the promotion and recognition of award recipients by coordinating communications with Advancement colleagues and divisional partners. An important part of the role involves maintaining accurate awards, nominations and recipient records; producing reports and metrics; and conducting research to support potential nominees for University and external honours, including honorary degrees. In addition, you will support award selection committees by coordinating meeting schedules, agendas, meeting materials and follow up items and conceptualize, organize and execute event activities working in collaboration with others.
As part of the broader Alumni Relations team, you will also help manage the department's general alumni inquiry channel, serving as an initial point of contact for members of the alumni community. You will assess and triage incoming inquiries, respond or direct them to the appropriate area, and use sound judgement to identify sensitive or complex matters that should be escalated to senior leadership.
Drawing on your experience administering these programs, you will identify opportunities to improve processes, strengthen participation and support effective alumni engagement and recognition across the University.
Your responsibilities will include:- Implementing plans for awards programsand related objectives
- Checking that applicants meet the requirements outlined in the awards criteria
- Collecting and passing on submissions for award competition
- Probing for information to establish needs
- Maintaining a database of awards information and decisions
- Responding to and resolving service complaints
- Conceptualizing, organizing and executing event activities
- Serving as a resource to a group or on a function
Essential Qualifications:- Bachelor's Degree or an acceptable combination of equivalent education and experience.
- Minimum three (3) years of relevant experience in advancement, alumni relations, awards and recognition programs, or a related program administration environment.
- Experience administering awards, recognition or similar programs, including coordinating processes, deliverables, deadlines and communications.
- Demonstrated ability to exercise sound judgement, diplomacy and discretion in assessing and responding to sensitive, complex or challenging inquiries and complaints, interpreting established guidelines, maintaining composure and objectivity, and identifying matters requiring referral or escalation.
- Experience conducting research, consolidating and summarizing information, and preparing accurate materials to support program administration and decision-making, with demonstrated intellectual curiosity and initiative in identifying and pursuing relevant information.
- Experience conceptualizing, coordinating and executing events in collaboration with internal and external partners.
- Experience developing, documenting and improving administrative processes and procedures, with demonstrated ability to organize complex information and maintain accurate records.
- Excellent written and oral communication skills, with the ability to prepare correspondence, emails, reports, briefing materials and committee documentation, and communicate effectively with a range of audiences.
- Excellent interpersonal and customer service skills, with the ability to communicate with tact and professionalism, build effective working relationships, and interact confidently with alumni, senior-level volunteers, senior administrators, faculty, staff, students and colleagues across the University.
- Demonstrated ability to manage multiple activities, competing priorities and deadlines while maintaining a high degree of accuracy and attention to detail.
- Strong proficiency in Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, Teams and SharePoint, with experience using databases and tools for updating website content.
Assets (Nonessential):- Experience using AI tools to conduct research, develop written materials and improve administrative processes, with an understanding of responsible use, including accuracy, privacy and confidentiality.
- Experience using ARBOR.
- Experience using event registration systems such as PheedLoop
- Experience using survey tools such as Alchemer or MS Forms.
To be successful in this role you will be:- Adaptable
- Diplomatic
- Meticulous
- Organized
- Self-directed
Closing Date: 11/12/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Divisional HR Office Email: cahrs.recruitment@utoronto.ca
Job descriptions are available upon request for internal applicants.
