Date Posted: 11/04/2026
Req ID: 50901
Faculty/Division: University of Toronto Scarborough
Department: UTSC:Ofc of the Registrar
Campus: University of Toronto Scarborough (UTSC)
Position Number:Existing Vacancy: Yes
Description:Your opportunity:Working under the direction of the Student Services Manager, the Registration & Financial Aid Assistant serves as the first point of contact for student inquiries relating to enrolment and registration as well as financial and academic programs and regulations. The Registration & Financial Aid Assistant takes a student-centered approach to providing information and guidance to students on University processes, policies and procedures in order to assist them in making informed decisions regarding their academic and financial matters. In addition, they will regularly liaise with academic and administrative departments to ensure appropriate referrals when necessary.
Your responsibilities will include:- Responding to enquiries within the defined scope of the role and redirecting as appropriate
- Providing detailed information on processes, policies, and procedures
- Providing detailed information on, as well as troubleshooting and resolving, routine issues related to enrolment, registration and financial aid
- Updating and maintaining database records
- Analyzing and reconciling registration/status/program of study information
- Making informed referrals to other campus service providers depending on individual student needs
- Handling fees and/or fines on a regular basis
- Collecting and compiling confidential supporting documentation required for records, enrolment and petition processing
Essential Qualifications:- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum two (2) years of related front-line student support experience, preferably in a post-secondary University or College registrarial environment.
- Demonstrated experience with ROSI/ACORN or similar student information database.
- Strong computer skills in Word processing, Excel, database, student information databases, Internet, and e-mail.
- Excellent oral and written communication, organizational and interpersonal skills.
- Demonstrated ability to work under pressure in a busy, front-line customer service oriented environment.
- Strong customer services skills.
- Ability to work well independently and as part of a team.
- Exceptional attention to detail and accuracy.
- Demonstrated strong knowledge, application and interpretation of academic programs, policies, and procedures.
- Applicants are also expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment.
Assets (Nonessential):- Financial transaction experience (cash register, POS-debit/credit card)
- Demonstrated experience with processing in the OSAP Ministry System
To be successful in this role you will be:- Courteous
- Meticulous
- Motivated self-learner
- Multi-tasker
- Problem solver
- Team player
Notes:- Please note that the working hours for this position are Mon/Tues/Thurs: 8:45 - 5:00; Wed: 8:45 - 7:00; Fri 8:45 - 3:30.
- This role is currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline. However, full-time on-site attendance (five days per week) is required during peak operational periods.
Closing Date: 11/12/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services
Divisional HR Office Email: humanresources.utsc@utoronto.ca
