The Role
EnergyX seeks a contract IT Manager for up to a 3-month engagement to cover all IT operations. This is a hands-on, single-owner role: you run helpdesk, identity and access, licensing, and vendor management for roughly 150 users across the US and Chile. On-call work is expected. Full-time and part-time options available.
Key responsibilities:
Helpdesk and end-user support
Own the Genuity helpdesk queue; current volume is roughly 15-20 tickets closed per week.
- Handle password resets, authenticator re-registration, laptop and peripheral issues, and meeting-room AV.
- Source, quote, and configure replacement hardware within budget guidance
- Provision and deprovision accounts across Microsoft 365, Google Workspace
- Administer physical access control: keycards, badge numbers, badge photos, and door access.
- Provide remote support to the Chile team.
- Maintain the software license schedule (Microsoft 365, Google Workspace, engineering licenses such as SysCAD and MetSIM).
- Manage vendor relationships and renewals
- Maintain office network and security cameras
- Support data-protection readiness
Qualifications
Required
- 5+ years in IT administration or IT management, including time as the sole or lead IT owner at a company of 100-300 users.
- Hands-on administration of Microsoft 365 (Entra ID, Intune, Teams) and Google Workspace.
- Endpoint management: Windows and macOS provisioning, domain join, asset tracking.
- Physical security systems: keycard access control and IP cameras (Verkada or similar).
- Working knowledge of networking (Ubiquiti or similar), DNS, and basic security hygiene, including phishing response.
- Comfortable managing vendors, quotes, and purchase approvals against a budget.
- Clear written reporting; able to start within two weeks and ramp in days, not weeks.
Preferred
- Experience supporting a remote international office; Spanish proficiency is a strong plus for the Chile team.
- Exposure to CMMC or NIST 800-171 compliance.
- Support for industrial or engineering environments (plant sites, engineering software licensing, wellsite connectivity).
