Enterprise Monitoring Analyst (AITC)VA ESOM Program | Austin Information Technology Center (AITC)Salary: $85,000 - $95,000 annually (based on experience)
Employment Type: Full-Time
Clearance: Public Trust Required
Citizenship: U.S. Citizenship Required
Position OverviewMKS2 Technologies is seeking an
Enterprise Monitoring Analyst to support the Department of Veterans Affairs (VA) Enterprise Service Operations and Management (ESOM) program. This role supports a 24x7x365 Command Center environment, providing real-time monitoring, alert analysis, incident triage, and performance monitoring of enterprise applications and infrastructure.
Key Responsibilities- Monitor enterprise dashboards and analyze IT alerts and incidents.
- Notify system owners of outages or performance issues within established SLAs.
- Support Event Management capabilities through proactive monitoring and analysis.
- Monitor application performance, availability, and end-user experience.
- Utilize tools such as Dynatrace, SolarWinds, and ServiceNow to identify and troubleshoot issues.
- Recommend improvements to monitoring processes and operational procedures.
- Communicate system impacts and outage information to stakeholders.
- Provide technical support and knowledge transfer related to monitoring tools and capabilities.
Required Qualifications- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 5+ years of relevant experience (8 additional years may substitute for degree).
- Experience with enterprise monitoring and performance management tools such as Dynatrace, SolarWinds, and ServiceNow.
- Strong troubleshooting, analytical, and communication skills.
- Experience supporting large-scale enterprise IT environments.
Preferred Qualifications- Experience in a Command Center or Operations Center environment.
- Advanced knowledge of Dynatrace and/or SolarWinds.
- Familiarity with ITIL and IT Service Management (ITSM) practices.
- Experience communicating technical issues to executive and operational stakeholders.
MKS2 Benefits- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Paid Federal Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Professional Development & Certification Support
- Career Growth Opportunities
Join MKS2 and help support critical IT operations that directly impact veterans and VA personnel nationwide. 
