Desire to contribute positively in a team environment
Strong dedication to customer service
Ability to lead diverse teams effectively
Excellent communication skills, both written and verbal
IICRC designations are a plus
Adaptability to changing conditions
Valid driver's license with a clean driving record
Responsibilities
Foster collaboration and teamwork within the division
Manage time effectively and self-direct work
Write detailed estimates following carrier guidelines
Coordinate and manage job schedules
Prioritize excellent customer service delivery
Assist team members and maintain positive interdepartmental relations
Act as a brand ambassador in all interactions
Benefits
Leadership development initiatives for career growth
Monthly cross-training opportunities
Flexible work schedules to support personal needs
Paid training programs
Referral bonus program
Positive work culture and dynamic team atmosphere
Performance-based bonus opportunities
Full Job Description
What does a Contents Manager with Paul Davis do?
Lead a team of hardworking individuals serving others within your community
Make a difference for others that have had a disaster strike their property
Take pride when your team completes projects on budget with an exceptional customer experience
Be empathetic and show a sense of urgency while communicating through modern technology
Team Compensation and Benefits:
Leadership Development - our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
Monthly cross-training opportunities to advance your career
Flex schedule - at Paul Davis we are committed to our team and their well-being. We have instituted the ability to flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
Paid training
Referral program
Great culture and team dynamic
Bonus opportunities based on performance
Team Qualifications (Requirements):
Desire to join a world-class team and contribute a positive attitude
Dedication to customer service
Ability to lead others from diverse backgrounds
Excellent written and verbal communication skills
IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
Ability to adapt to change
Valid driver's license with a clean record
Have the ability to work nights/weekends and overtime, if needed
Desire to continually learn new things
Role on the Team (Job Responsibilities):
Foster an environment of collaboration and teamwork within the division and company
Self-managing and time management skills
Writing estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
Job schedule management and coordination
Focus and dedication to providing excellent customer service.
Assist other team members when needed and foster a positive working relationship with other departments.
Be a great representative of our brand!
Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
Re-inspect job sites for quality control.
Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
Manage projects and existing crews
Supervise pack-outs and inventory/evaluation of items
Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
Compensation: $75,000.00 - $120,000.00 per year
About Paul Davis Restoration
Paul Davis Restoration is a franchise organization that provides services to clean up and repair damage to residential and commercial properties due to water, fire, mold, storm, or other disasters. The company was founded in 1966 and is headquartered in Jacksonville, Florida. Paul Davis Restoration has over 300 independently owned and operated franchises in the United States and Canada. The company offers a wide range of services, including emergency services, restoration, reconstruction, and remodeling. Paul Davis Restoration has received numerous awards and recognitions for its services and franchise system.
