Undergraduate degree in Business, Health Administration, Engineering, Public Policy, or a related discipline.
Master's degree (e.g., MBA, MHA, MPH) considered an asset.
3-5 years of experience in business transformation or related roles within healthcare or public sector.
Ability to manage cross-functional initiatives in matrixed environments with competing priorities.
Strong analytical and problem-solving skills, comfortable working with data.
Excellent written and verbal communication skills for executive-level materials.
Strong stakeholder engagement and collaboration skills, able to influence without direct authority.
Proficiency in Excel, PowerPoint, and Microsoft 365 tools; experience with process mapping is a plus.
Responsibilities
Support delivery of middle and back-office transformation initiatives, including planning and risk tracking.
Conduct quantitative and qualitative analysis to identify process pain points and improvement opportunities.
Contribute to transformation roadmaps and initiative charters, defining scope and success measures.
Support benefits realization by developing value hypotheses and tracking performance indicators.
Facilitate change management activities, including stakeholder mapping and training support.
Prepare high-quality materials for leadership and governance forums, including presentations and decision documents.
Build and improve standard tools and templates to enhance delivery across initiatives.
Develop effective relationships with partners to create scalable solutions.
Benefits
Hybrid work model with a mix of remote and on-site work.
Opportunities for professional development and continuous improvement.
Engagement in impactful transformation initiatives within healthcare.
Collaboration with cross-functional teams and stakeholders.
Full Job Description
Job Description
Here's what you will get to do:
Support delivery of a portfolio of middle and back-office transformation initiatives, including work planning, issue/risk tracking, coordination of interested parties, and deliverable management.
Conduct analysis (quantitative and qualitative) to understand current-state processes, pain points, demand/capacity, and improvement opportunities; synthesize insights into clear recommendations.
Contribute to transformation roadmaps and initiative charters, including scope, milestones, dependencies, and measures of success.
Support benefits realization by developing value hypotheses, collecting baseline data, tracking leading and lagging indicators, and preparing regular progress updates.
Support change management and adoption activities (e.g., stakeholder mapping, communications, training and readiness support) to help embed new ways of working.
Prepare high-quality materials for leaders and governance forums (briefing notes, decision documents, presentations) and support meeting design/facilitation as required.
Help build and continuously improve standard tools, templates, and methods that reduce rework and accelerate delivery across transformation initiatives.
Build effective working relationships with enabling services partners =to support practical, scalable solutions.
Qualifications:
Undergraduate degree in Business, Health Administration, Engineering, Public Policy, or a related discipline.
Master's degree (e.g., MBA, MHA, MPH) considered an asset.
3-5 years of experience in business transformation, continuous improvement, project delivery, operational excellence, management consulting, or a related role within healthcare or a complex public-sector environment.
Demonstrated ability to support cross-functional initiatives, work in matrixed environments, and manage multiple priorities with competing timelines.
Strong analytical, problem-solving, and synthesis skills, including comfort working with data to support insights, benefits tracking, and decision-making.
Excellent written and verbal communication skills, including the ability to prepare concise, executive-ready materials.
Strong stakeholder engagement, facilitation, and collaboration skills; able to influence without direct authority.
Proficiency in Excel, PowerPoint, and Microsoft 365 tools; experience with process mapping, improvement methods, and/or change management approaches is an asset.
This position is a hybrid work model with a mix of work from home and on-site work (and/or work at off-site partner locations).
