2-5 years of experience in program coordination, client services, or consulting, ideally in risk or professional services.
Proven ability to manage multiple workstreams and build relationships with clients and teams.
Strong organizational skills to prioritize tasks and solve operational issues effectively.
Knowledge of budgeting, performance reporting, and workforce operations with data interpretation skills.
Excellent written and verbal communication skills for preparing reports and presentations.
Ability to work independently while collaborating with senior leadership and remote teams.
Willingness to travel domestically and internationally up to 25%.
Bachelor's degree or equivalent experience required; project management certification preferred.
Responsibilities
Manage daily service delivery for a portfolio of client accounts, ensuring effective communication with stakeholders.
Coordinate priorities and deliverables across multiple programs, escalating risks to senior leadership as needed.
Partner with Team Leads to monitor performance and support continuous improvement initiatives.
Collaborate with HR and Team Leads on workforce planning and employee lifecycle activities.
Maintain frameworks for professional development and performance management across the program.
Coordinate client reporting and ensure metrics are accurate and actionable.
Support financial administration, including budget tracking and contract documentation.
Identify opportunities for service improvement and contribute to business development activities.
Benefits
Discretionary bonus scheme based on individual and company performance.
Hybrid working arrangements that balance in-person collaboration with remote flexibility.
Comprehensive medical, dental, and vision benefits, along with life and disability insurance.
401(k) retirement plan with company contributions.
Employee Assistance Program and nationwide pet insurance.
Full Job Description
We are seeking a highly motivated, detail-oriented and business-minded Consultant to support the delivery and management of multiple client programs within Control Risks' Embedded Consulting Services practice. This client-facing role requires strong operational discipline, clear communication, sound judgment and the ability to coordinate competing priorities across a diverse portfolio of accounts.
The Consultant will manage defined program workstreams and serve as a day-to-day liaison between client stakeholders, embedded Team Leads and Control Risks colleagues. Working under the direction of a Director, the Consultant will help maintain consistent service delivery, strengthen program governance and identify practical opportunities to improve client outcomes. The ideal candidate will have experience supporting contingent workforces, vendors or staffing programs within a client services, account management or professional services environment.
Manage day-to-day service delivery across a portfolio of client accounts, both global and domestic, maintaining regular communication with client stakeholders and internal Team Leads.
Coordinate priorities, commitments and deliverables across multiple programs, escalating material risks, issues or resource constraints to senior account leadership.
Partner with Team Leads to monitor operational performance, reinforce accountability and support continuous improvement across a geographically dispersed team of embedded consultants.
Coordinate with Talent Acquisition, HR and Team Leads on workforce planning, recruitment, onboarding and employee lifecycle activities aligned with client needs and Control Risks standards.
Maintain and improve practical frameworks and tools that support professional development, performance management, succession planning and knowledge sharing across the program.
Coordinate QBR development and recurring client reporting, ensuring program and personnel metrics are accurate, consistently tracked and translated into clear insights and actions.
Work across internal functions to coordinate deliverables, resolve routine program issues and support the successful execution of account priorities.
Support program financial administration, including budget tracking, expense review, billing coordination and contract documentation, escalating variances or commercial risks as appropriate.
Actively seek opportunities to improve or expand services and contribute analysis and account knowledge to discussions led by senior colleagues.
Play a key role in developing proposals, RFP responses, renewals and other business development activity by driving coordinating inputs and producing high-quality written materials.
Use data and stakeholder feedback to identify trends, recommend process improvements, outcomes and support evidence-based decision-making.
Requirements
2-5 years of progressive experience in program or project coordination, client services, account management or consulting, preferably within risk, security, staffing or professional services.
Experience coordinating multiple workstreams and building effective relationships with client stakeholders and cross-functional teams.
Demonstrated ability to organize priorities, track actions, solve routine operational problems and escalate complex or sensitive issues appropriately.
Strong knowledge of budgeting, performance reporting, contract administration or workforce operations, with the ability to interpret data and produce clear recommendations.
Strong written and verbal communication skills, including the ability to prepare client-ready reports, proposals and presentations to engage stakeholders at different levels.
Ability to work independently within defined objectives while collaborating closely with senior account leadership and geographically dispersed teams.
Ability to work across multiple time zones when required.
Bachelor's degree or equivalent relevant experience required; project management or related certification is preferred.
Willingness to travel domestically and internationally up to 25%.
Benefits
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
The base salary range for this position is $85,000-$100,000per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience.
About Control Risks
Control Risks is a global risk management consultancy headquartered in London, England. The company was founded in 1975 and provides a range of services to help clients manage political, security, and integrity risks in complex and hostile environments. Control Risks has a presence in over 40 countries and works with clients across a range of industries, including energy, financial services, and healthcare. The company is known for its expertise in crisis management and has been involved in some of the world's most high-profile security incidents.
