Proven experience in customer-facing roles with strong problem-solving skills.
Solid understanding of construction documents and installation techniques.
Flexibility and a positive attitude in a fast-paced environment.
High school diploma or equivalent required.
Construction experience, particularly in home improvement or window replacement.
Valid driver's license with a clean driving record.
Ability to lift up to 40 lbs and stand for extended periods.
Responsibilities
Conduct final measurements for windows and doors.
Provide installation solutions that meet customer expectations and adapt to site conditions.
Serve as the primary on-site contact, introducing yourself and the installation team to homeowners.
Communicate job-specific details to installation crews for unique project requirements.
Assist installation partners with inquiries throughout the project lifecycle.
Allocate materials and accurately job-cost labor rates.
Resolve project and customer issues with professionalism and integrity.
Conduct job completion walkthroughs with homeowners, demonstrating product operation and addressing any outstanding work.
Benefits
Company vehicle provided for job-related travel.
Essential tools and resources supplied for successful job performance.
Cell phone provided for work-related communication.
Full Job Description
Job Overview
Infinity Replacement is our dedicated window and door replacement business, bringing Marvin's legacy of quality directly to homeowners. Through a direct-to-consumer model, we deliver premium fiberglass products, personalized in-home consultations, and professional installation-making the window replacement process simple, seamless, and satisfying.
Our Project Managers are the face of Infinity Replacement on every job site. They advocate for our customers and ensure an exceptional installation experience. From final measurements to post-installation walk-throughs, Project Managers uphold our high standards and ensure every detail is right-before, during, and after installation.
Highlights of your role
Conduct final measurements for windows and doors.
Provide installation solutions that align with customer expectations and adapt production specifications to site conditions.
Serve as the first point of contact on-site: introduce yourself and the installation team, set expectations with the homeowner, and confirm job completion walkthrough timing.
Communicate job-specific details to installation crews, ensuring they are prepared for unique project requirements.
Assist installation partners with questions and concerns throughout the project lifecycle.
Allocate appropriate materials and accurately job-cost labor rates.
Resolve project and customer issues with efficiency, professionalism, and integrity.
Conduct job completion walkthroughs with homeowners, including:
Demonstrating window and door operation
Completing the Zero-Defect checklist
Delivering the customer gift bag
Documenting and following up on any outstanding work
We provide a company vehicle, essential tools, a cell phone, and any additional resources needed to perform the job successfully.
You're a good fit if you have (or if you can)
Proven experience working directly with customers and homeowners, with strong problem-solving skills.
Solid understanding of construction documents, methods, and installation techniques.
Versatility, flexibility, and a positive attitude in a fast-paced, evolving environment.
We also want to make sure you have
High school diploma or equivalent required.
Construction experience, especially in home improvement or window replacement.
Valid driver's license with a clean driving record.
Ability to lift, push/pull, and carry up to 40 lbs; stand for at least 6 hours per day; and climb ladders and stairs.
Experience measuring and installing replacement windows.
