Salary: $105000- $110000 / year
Other Forms of Compensation: bonus
Job SummaryWorking as a Director of Conference Services, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest's needs are met with high level of customer services. Additionally, you will be responsible for the following:
Key Responsibilities:- Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, Audio Visual Manager and Administrative Assistant, and oversees the activities of Conference Services Operation through the individuals mentioned above
- Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management
- Responsible for anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department
- Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department
- Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis
Preferred Qualifications:- Bachelor's degree and a minimum of five years hotel experience
- Previous experience as hotel Director of Conference Services preferred
- Superior quantitative, oral and written communications and problem-solving/strategizing skills
- Excellent overall computer skills with advanced knowledge of Excel and PowerPoint
- Proactive mindset to anticipate and support changes in our business
- Conformity to the highest standards of personal integrity and ethical behavior
- Exceptional customer service abilities
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
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