Commercial Vehicle Warranty Supervisor

Holman Upfitting in Bartlett, IL is seeking a Commercial Vehicle Warranty Supervisor to lead our warranty team supporting commercial vehicle, truck equipment, and vocational upfit operations. This role oversees warranty claims, repair order administration, vendor relationships, and customer issue resolution. This role serves as the primary liaison between customers, service providers, manufacturers, and internal teams to ensure warranty concerns are resolved accurately, repairs are completed in a timely manner, and customers receive exceptional service. The ideal candidate will bring leadership experience, a strong understanding of warranty and service operations, and a passion for process improvement. What You'll Do • Lead, coach and develop a team responsible for warranty administration • Oversee the full warranty process, including claim review, repair order management, documentation, and claim submission. • Serve as the primary escalation point for complex customer and warranty-related concerns • Coordinate repairs with service providers and vendors to ensure timely resolution. • Monitor warranty claim accuracy, supporting documentation, and compliance requirements. • Review open claims, repair orders, and aging items to ensure timely follow-up and resolution. • Analyze warranty data and recurring issues to identify trends and implement corrective actions. • Conduct warranty reviews and provide reporting on performance metrics, claim status, and recovery opportunities. • Communicate warranty coverage, claim decisions, repair status, and timelines to customers and internal stakeholders. • Partner with operations teams and service providers to improve service delivery and the overall customer experience. • Track departmental KPIs and drive accountability, performance, and operational efficiency across the team. • Conduct regular one-on-one meetings, provide coaching and performance feedback, and support employee development. Qualifications • 3+ years of experience leading warranty operations, service operations, or warranty programs within commercial vehicle, truck equipment, equipment manufacturing, heavy equipment, fleet maintenance, or OEM service environments. • Previous experience leading, supervising, coaching, and developing employees is required, experience managing remote or geographically dispersed teams is strongly preferred. • OEM warranty experience preferred • Experience managing warranty claims, repair orders, service vendors, and customer escalations. • Strong understanding of KPI reporting, performance management, and process improvement. • Ability to analyze warranty trends and implement corrective actions. • Excellent communication skills with the ability to explain warranty decisions, processes, and costs to customers, vendors, and internal stakeholders. • Strong technical aptitude and ability to understand service, repair, and warranty-related issues. • Experience with service management, CRM, or warranty tracking systems( Spiceworks, Salesforce) • High School Diploma or GED required #LI-GM1 INDMISC At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): • Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings. Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: • Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). • Misrepresent or embellish qualifications, skills, or experience • Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.