As an Commercial Solutions Engineer, you will act as a trusted technical advisor to our largest customers and prospects. You'll bridge the gap between product and customer outcomes - designing, demonstrating, and validating Dash0's technical capabilities in real-world enterprise environments. You'll partner with sales and product teams to deliver high-impact Proofs of Concept, guide observability architecture discussions, and ensure customers realize the full technical value of Dash0. This is a US-based remote role with business travel required. This role is can be remote and can be based anywhere on the East Coast, with a preference for Boston or NYC. Note: Your internal title would be a Solutions Architect. Our Solutions Engineers work across both Pre-Sales and Post-Sales! What You'll Do • Design and architect observability solutions leveraging OpenTelemetry, Kubernetes, and cloud-native technologies • Translate complex customer requirements into scalable, performant Dash0 implementations • Develop and execute Proofs of Concept that highlight Dash0's differentiated technical capabilities • Deliver engaging technical demos and presentations tailored to engineering and executive audiences • Partner with Account Executives throughout the sales cycle to position Dash0 as the technical solution of choice • Provide architecture guidance on observability setup, telemetry data modeling, and OpenTelemetry collector design • Create and maintain reusable demo environments, reference architectures, and POC templates • Contribute to technical content - blog posts, conference talks, and documentation that drive community engagement What You Bring • Deep technical knowledge in Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing • Hands-on experience with instrumentation, telemetry data ingestion, and performance optimization • Strong understanding of modern DevOps, SRE, and platform engineering practices • Proven ability to create and execute technical demos, architectures, and POCs that prove business value • Strong technical communication skills - you can explain complex observability concepts clearly to engineers and decision-makers alike • Collaborative mindset - you work seamlessly across Sales, Product, and Engineering teams to drive results • Problem-solving instinct - you thrive on diagnosing and resolving technical challenges with creativity and precision Nice to Have • Experience working in a pre-sales or Sales Engineering capacity at a B2B SaaS company • Active contributions to OpenTelemetry or the broader observability ecosystem • Familiarity with CRM tools like Salesforce or HubSpot • Experience in a high-growth, venture-backed startup environment What we offer: • Competitive salary & meaningful equity participation - you'll own part of what you're building • Flexible, remote-first work environment with offices in New York, Amsterdam, and Munich • €60/month phone & internet allowance • Location-specific benefits • Collaborative, fast-moving team culture with a builder mindset • Clear path for career growth and development • Direct access to founders and leadership