Industry/Sector
Banking and Capital Markets
Specialism
Operations
Management Level
Senior Manager
Job Description & Summary
The Opportunity
As a Commercial Lending Transformation Sr Manager you will lead client-focused transformation work within our Advisory practice, helping financial institutions improve lending operations, streamline processes, and align operating models with business priorities. As a Senior Manager you will leverage your influence, specialized skills, and sound judgment to guide large initiatives, coach teams through complexity, and communicate clear recommendations that connect strategy, delivery, and outcomes.
In this role at PwC, you will shape solutions across payments and lending operations, working with stakeholders on loan origination, servicing, underwriting, collections, recoveries, and settlement activities. You will bring an operations consulting perspective to commercial lending challenges, translate client needs into practical action plans, and support the delivery of process improvements that can help drive productivity and business performance.
Responsibilities
- Leading commercial lending transformation workstreams across payments and lending operations
- Advising clients on process redesign for loan origination, servicing, underwriting, collections, recoveries, reconciliation, and settlement activities
- Applying systems thinking and business performance metrics to identify process gaps, operational risks, and improvement opportunities
- Developing operating strategies that streamline workflows, improve productivity, and reduce operational friction
- Leveraging data analytics, digital tooling, and process improvement methods to modernize operational execution
- Directing teams through complex change initiatives while navigating ambiguous and shifting client requirements
- Validating outcomes with clients, incorporating feedback, and adjusting delivery plans to support program success
- Coaching team members, strengthening collaboration, and modeling professional and technical standards throughout the engagement
What You Must Have
- At least a Bachelor's degree
- At least 7 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Risk Management/Insurance
- Leveraging commercial lending transformation experience within banking operations
- Applying systems thinking to identify process gaps and opportunities
- Crafting clear messages for executive and client audiences
- Directing teams through ambiguity and competing priorities
- Initiating coaching conversations and developing inclusive teams
- Validating outcomes, adapting plans, and driving process improvement
Travel Requirements
Up to 60%
Job Posting End Date
The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
